When it comes to China-based online shopping sites, those selling gadgets should be the biggest in terms of store quantity. Especially in Shenzhen, where the majority of electronic gadget factories are located, you can find online gadget shops doing international business everywhere and Gearbest.com is one of them.
Store background
Although Gearbest leaves an England-based office address on its official website for contact needs, its major operation centre as well as warehouse facilities should be positioned in Shenzhen. It is, in nature, a Chinese online international store serving global buyers. From the Norton Secured (powered by Verisign) identity verification page, I noticed that Gearbest.com belongs to SHENZHEN GLOBALEGROW E-COMMERCE CO LIMITED, a tested legitimate Chinese company owning a number of shopping sites.
Store credibility
I personally believe that Gearbest.com is a legit site after a thorough investigation into it. Here are my reasons:
1. It is backed by the powerful e-commerce company based in Shenzhen.
2. The shopping site is protected by Norton and users don’t have to worry about information leaking while using it.
3. It accepts safe payment methods such as Paypal or credit cards.
4. I have received a quality-made product from the online store. Click here to read my review of the novelty glasses offered by Gearbest.com.
Highlights of Gearbest
What Gearbest.com impresses me most is the refreshing style of its homepage. Being simple and neat, it looks so comfortable and every product showcased there looks amazingly cool. Just as how it advertizes itself, it is a store where we can buy all kinds of cool gear, including cell phones and accessories, tablet PCs and accessories, car electronics, audio and video, LED lights, lifestyle supplies, men’s clothing and more. A total of over 100 categories are carried by the store and it is a good place to find inspiration on how to lead a cool and fashionable life with lovely gadgets.
Like other popular gadget shops such as Banggood.com or Focalprice.com, Gearbest.com offers a competitive wholesale price for each product plus worldwide free shipping. Some gadgets there are available at as low as under $1.
One great attraction of Gearbest is its customer-friendly warranties and return and exchange policies. If you are not satisfied with the product purchased from the site, you can return it for a refund within 45 days of receiving the package. Also, you can send it back to the store for an exchange within 3 months of receipt. In addition, the store provides free repair and lifetime technical support.
The customer service provided by Gearbest.com is quite impressive, too. Besides 24/7 live chat service, you can reach its service staff through its USA helpline +1(899)-138-0318 for any pre-sales or after-sales issues. I always believe that a Chinese site needs courage and enough human resources to provide phone call service. As for the quality standards of its customer support, why not give it a try yourself?
Money-saving tip: do remember to search for valid Gearbest coupon codes before making payment for an order with the store.
Ionut Petrica
I have a very good experience of this site,very cheap prices, very interesting system of discounts,you can use the GB points.
Support responds quickly.
All arrived well packed and without any damage.
Good store,I recommend to all my friends.
GearBest has lots of cool products at great prices!
They have lots of fun quadcopters, I’ve ordered over 10 in the past.
Also I’ve ordered small electronics gadgets, SD memory cards, go-pro accessories, and xiaomi and AMKOV action cameras.
Everything arrived in perfect condition
I do not agree with any of the good things said about GearBest.com on this page. I ordered a tablet, its companion keyboard and stylus pen on October 28th when the site was showing a 3-5 days shipping time for all the products. After 8 days, they shipped out the keyboard and the stylus pen but did not ship out the tablet. I immediately raised a support ticket to check when they expected to ship the tablet and was informed after two days that the item was out of stock and there was no estimate of when it will be back in stock. When I asked why they shipped out the accessories when the main item was not in stock, they did not provide any answer. If you check the page footer on GearBest.com, they claim that they are “a website for gadget lovers by gadget lovers”. Clearly, this was not the case as they did not even check what was being sent out nor checked with me if I wanted the accessories without the tablet. And before anyone starts defending them, I want to point out that the accessories only with that particular tablet model. The keyboard is even powered through the tablet through docking pins so both are useless without the tablet.
10 more days passed and when I pressed them for an answer they told me that I had three options. I could cancel the order and park the remaining money in their online wallet, wait until November 30th or point them to another link from where they could purchase the tablet and send across to me. I told them that I wanted a refund for the entire order because the accessories were still in transit, unusable without the tablet and I had paid using PayPal. No answer again.
November 30th has gone by and the tablet still hasn’t shipped. GearBest has not replied to my messages since November 14th. Whoever said that they have a great customer service needs to double-check. They have an online chat option but I have never been able to start a live chat. I always get the error “Our agents are too busy to serve you right now”.
They charged me $40 for the keyboard, which is original and came packed. I was charged $30 for the stylus pen, which is a cheap plastic pen and cannot be worth be $30. They have given me an invoice of $30 for both, showing $17.2 for the keyboard and $12.8 for the pen.
It seems that I have lost $200 with them. Better beware of these scamsters.
I purchased dash cam from them. They informed me it would arrive in 3-7 business days. it arrived more than 3 weeks later, and it was broken. After a month of [slow] correspondence with their customer service, they informed me that I can ship it back to China on my dime. Stay away from this place. They should pay return shipping on items that are broken upon arrival.
Ticket: T15081106896
Order Number: W141201121955****
Message Type: After-sale Service (defective items /wrong items received/item missing)
Subject: On-Off button doesn’t work, phone can’t start up
Message:
Ticket Status: Processing
Full Name: Christos Mourmouris
Attachment : attachment 1 attachment 2
Gearbest Customer Support At :08/12/2015 09:29:06 UTC
Dear Christos,
We are sorry to trouble you.
We have reflected the problem to technical staff,please wait for 2-3 days.
Please refer to our policy of warrenty and return:http://www.gearbest.com/about/warranty-and-return.html
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest’s FAQ : http://www.gearbest.com/about/faq.html
Best Regards
Gearbest Customer Service
http://www.gearbest.com/
Gearbest Customer Support At :08/13/2015 07:28:35 UTC
Dear Christos Mourmouris,
Thank for contacting Gearbest.
You can return it to us for repairing.
Our return information is as follows:
FAO: zhigang Cui
Room 302, 3rd Floor, Building 8, Zhongxing Industrial Zone, Chuangye Road, Nanshan District, Shenzhen, Guangdong Province, 518054, China
Tel: 0755-86528120
深圳市南山区创业路中兴工业城8栋3楼302 邮编 518054
Please note:
1.Please download the attachment and put it in the package,so we can check and contact you when we receive the package.
2.Please send the item back to us using standard flat rate shipping at your normal post office. Do NOT send using fast shipping or a courier service such as DHL, FedEx or UPS since the customs office will impose high tax on the package or else detain the package outright.
3.Please inform me of the Tracking Number or the Customs Form as soon as you have shipped the item(s) back to us. This will enable us to track the progress of the package return.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest’s FAQ : http://www.gearbest.com/about/faq.html
Best Regards
Gearbest Customer Service
http://www.gearbest.com/
Christos Mourmouris At :08/27/2015 05:43:48 UTC
Dear Sirs, I send the phone on 20/8/2015. the tracking number is RE388905483GR. http://www.elta.gr/en-us/personal/tracktrace.aspx
Gearbest Customer Support At :09/01/2015 03:01:58 UTC
Dear Christos,
Thank for contacting Gearbest.
We will deal with it after receiving it.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest’s FAQ : http://www.gearbest.com/about/faq.html
Best Regards
Gearbest Customer Service
http://www.gearbest.com/
Christos Mourmouris At :10/08/2015 07:35:17 UTC
Dear Sirs,
do you have any news? According to the tracking number the phone was delivered 1 month ago to you.
Gearbest Customer Support At :10/09/2015 03:06:09 UTC
Dear Christos,
Thank you for your recent message.
We received package.
In that case, you will receive repaired item within 10 to 25 working days after dispatch date.
Please reconfirm your address as follows:
Consignee name:
Detailed address:
City:
State:
Zip code:
Country:
Phone number:
Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.
Thanks for your understanding in this matter.
Best Regards
Aurora
Customer Service
Christos Mourmouris At :10/10/2015 06:07:01 UTC
Consignee name: Christos Mourmouris
Detailed address: Ioanni Pantazidou 11
City: Thessaloniki
State: Thessaloniki
Zip code: 55534
Country: Greece
Phone number: +30 2311 202141
Gearbest Customer Support At :10/12/2015 09:43:02 UTC
Dear Christos,
We are sorry for delay .
We are sorry to tell you that we don’t have stock for color white.
Do you need color blue or black ?
Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.
Thanks for your understanding.
Aurora
Customer Service
Christos Mourmouris At :10/13/2015 03:24:02 UTC
send the phone in black color. is it a new one or did you repair it?
Gearbest Customer Support At :10/14/2015 05:54:26 UTC
Dear Christos,
We are sorry for delay .
As repairing will take one month or more ,we arranged repaired item with color black ,and we will arrange reshipping as soon as possible.
Please wait 3-4 days to check reshipping status.
If you have any further question, please feel free to contact with us.
Best Regards
Aurora
Customer Service
Christos Mourmouris At :10/25/2015 05:21:00 UTC
Do you have a tracking number?
Gearbest Customer Support At :10/26/2015 09:09:36 UTC
Dear Christos,
We are sorry for delay .
We rechecked warehouse that repaired item in color black is not ready .
We would like to extend our apologies for this inconvenience.
After reviewing your case, please check our possible solutions:
1) Wait a little more
Once we repair it ,we will ship out as soon as possible.
We expect that will take 1-2 months.
2)Refund 60 usd on your Wallet (store credit)
We will refund 60 usd and exceptionally reward you with extra points (e.g. If your item is 1usd = 5 points ,3usd=3*5 points => get 15 points etc).
You can use both your wallet and points to purchase your future products.
Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.
Thanks for your understanding .
Best Regards
Aurora
Customer Service
Christos Mourmouris At :11/11/2015 08:00:20 UTC
Dear Aurora,
are you FUCKING kidding me??? You told me on 10/12/2015 the first time you will send it.After another 3-4 messages you tell me that there is no phone on stock!Between messages you don’t even bother to inform me about the new status.After 3 months you tell me either to wait another 1-2 months (which will be more likely 3-4 months) or a refund of 60USD (I paid for the phone about 120 EUR). This is unexectable!!! When I opened the ticket the phone was still under WARRANTY. This means that I have the right of either REPAIR or FULL MONEY REFUND!!! Please answer as soon as possible. After this message I will of course write some comments in your site.
Christos Mourmouris At :11/18/2015 05:53:33 UTC
Dear Sirs,
any news about my case???
Christos Mourmouris At :11/25/2015 05:57:53 UTC
Hello,
again: any news???
Do you have an answer after 2 weeks?
I bought a “Beelink M808 TV Box Windows 8.1” on 24th of September (order number W1509211430377000). I received it at home after several days. It worked OK for just 2 days: After that time, the TV box doesn’t start. It is broken!
I asked for a refund but I got nothing. And what worst: They don’t answer my ticket comments. I missed $87 with Gearbest!
It is the first time that I leave a negative feedback, but this is my advice: Do not buy in Gearbest!!!
Good shop. I made some orders to them and are always happy to order them.
My last order was W1508041432284741 Aug 05, 2015 05:32:28 AM I received the package in 15 days using the new shipping method Italyexpress.
The prices are great, but the thing I love about this shop is the availability that has customer support are always available to solve any problem.
Now I can not wait to make a new order 🙂
I purchased phones 2 phones from Gearbest. The first phone I paid “express shipping” for extra $10. It was supposed to ship the same day, but did not ship until 2 weeks later. I received the phone 3 weeks later. The second phone I used free shipping method, and it took 4 weeks.
The second phone did not work at all out of the box. After trying multiple ways to update it, the manufacturer confirmed that Gearbest tempered
with the phone, and installed an unofficial firmware loaded with Adware and junk software that could not be removed. Attempts to update it with official firmware all failed.
I’ve been going back and forth with Gearbest for 5 days now. They finally offered 3 solutions.
(1) Send it back to China from U.S. and pay for shipping, and they will try to fix it and send it back to me. Given that it took me 4 weeks to receive the phone, it just seemed like a really bad idea.
(2) They will give me $10 credit for this $177 non-working phone, to be used on Gearbest website.
(3) They will send me another phone for replacement, but want me to pay ANOTHER $150 for it, and I can keep the non-working phone.
Their website may state satisfaction guarantee, with 45 day money back. But they do not honor it at all. I posted poor reviews on their website. Not surprisingly, all the reviews were removed.
I would recommend to anyone who thought about buying from Gearbest to reconsider. The poor customer service, long shipping delay, and “unofficial” firmware they load on the phones makes for the worst online shopping experience.
Hello everyone, I would like to share my shopping experiences in the store Gearbest.com.
My first order I made over six months ago. No. WW1506251051384048 I paid:power bank, headphones and fitness bracelet from Xiaomi company. The price in this shop was the lowest, compared with other sites. Ordered and no mistake.The item was sent in 4 days. The parcel arrived within 20 days, the product was well Packed, contents not damaged. All is original, checked on the website:http://order.mi.com/service/dyscode . I was pleased with everything! Gearbest has become my main shop where I make online purchases.
first time I order on gearbest.com. Best store. Fast shipping very good customer support.
Low prices and fast shipping. I recommend buying only gearbest.com . Store 5 stars. I’m happy with everything.
W1509262109479065
I ordered from Gearbest. They never shipped my package! They proceeded to tell me they had up to 100 days to ship! They were in contact with me every day. Then after 60 days of not receiving it, I contacted PayPal. Gearbest then would not reply to me. They gave PayPal a FAKE tracking #, PayPal immediately ruled in my favor. Now, GearBest has insufficient funds! This is a real high class company!
My buying experience with the store is not so big — two orders so far. Fast service, quality items.
Orders:
WB1510301221005978
WW1509042323224747
I have used Gearbest, and haven’t had any problems with them. The one issue I had was immediately resolved, and as for the shipping time, a lot of that has to do with customs, and shipping choice. I will continue using Gearbest, as they have a large selection of goods to choose from, and go out of their way to keep their customers happy.
I ordered Soshine LED3 6LED Touch Control USB from Gearbest. I did my homework shopping around for the best available price . Everything led me back to Gearbest. They had the absolute best prices on the Internet. I was also very happy with their shipping and turn around time. I received the package in a timely manner and the packaging was above and beyond acceptable. The product contents received was exactly as described. I look forward to doing business with Gearbest in the near future and would recommend them to everyone. Great job Gearbest.com. Keep up the great work. Gearbest is the best online store websites I have ever used because it has really cheap quality products The delivery very fast Gearbest is just amazing thank you Gearbest you change my life.
Voyo V2 Mini PC – No Power Supply (NIGHTMARE)
This was an impulse buy from a Facebook Ad, which has gone from bad to bloody stupid on the part of Gearbest’s so called Customer Service.
PC arrived without its Barrel Connector Power Supply. Raised a ticket was told they would ship a replacement although they seemed to think I should raised a claim with my shipper (how? I didn’t ship it).
A UK power adaptor turned up like one of those travel plugs. Cannot plug that in. They then proceeded to ignore anything I said and kept saying I had received the plug and closed the call:
“Checked the order ,we find the uk plug we provided is what we have resent to you.”
Repened the call and got the following message back:
“…our colleague has applied to resend a new UK adapter to you.”
My second call contained: “The attached picture is of a UK plug adapter. THIS NOT something I can plug into the Voyo V2 Mini PC. I need a barrel connector power supply that comes with the PC, which you failed to provide the first time round!”
If they had bothered to read the call they would know that the UK plug does not help me in the slightest! It is like talking to a brick wall.
This is the best shopping site i have visited. I ordered for some product (my vk700 smartphone) which i did in fear of been scammed, to my greatest surprise i received this item in less than 2weeks to Nigeria. What a wonderful experience. The more interesting part is the wonderful customer care which always responds to my message when i do ask questions about my order. Thanks to GearBest.
My order no is WWP1510131006203459
My order date is 25 july 2015 7:58pm
five stars for gearbest good services
Good side for shopping. the price is very cheap. I have ordered a lot of things in this site and I haven´t had any problem
Order No: WB1510211417381830
Order date: Oct 24, 2015 11:52:09 AM
Best shopping site ever!!!”
Definitely the best site for shopping.
I shop there all the time without single issue ever .They have huge stock of various goods, products are great quality and shipping is fast and free.
Definitely the best!
W1509262105165397
I purchased two items over the past 30 days, on both occasions I received both items with-in 5 days from ordering,
However will point out that both items where listed as being in there EU warehouse which is located in UK where I am located,
my experience on both occasions with Gearbest has been fast delivery & hassle free shopping
I purchased a tablet from gearbest Nov 6. It took 5 days for them to sit on their asses talking about processing order. I emailed them and they said be patient. Next day they send a notice shipped it out. The first shipper SF sat on thier asses for 6 days. It supposedly got to the US east coast. It is still in transit but says it left Midwest 3 days ago since then nothing. I haven’t had a bad experience YET but had I known about this site I would have spent the extra $$ and bought from someone else. Haven’t been scammed YET but I will never buy from these guys again.
A crappy company with a crappy shipper DO NOT BUY!!!!!!