When you decide to wholesale products from China, we don’t think you would miss one company: LightInTheBox.com. Why? Try searching “wholesale” or “China wholesale” in Google, you will see the reason why we are so sure that you won’t miss this company. However, from its page title and description, it seems hard to identify whether the wholesale website sells products itself or functions as a platform connecting Chinese manufactures and international buyers. To help people get a better understanding of the company, we have do a lot of homework to research on the wholesale website and the following will introduce the fundamental facts we have found about LightInTheBox.
Location and credibility of Light In The Box
Many people are curious about where LightInTheBox is exactly located and whether it is a legal wholesale marketplace. As we have mentioned before in previous articles on our website, LightInTheBox is a Beijing-based wholesale company with a branch located in Shenzhen, the famous city representing the success of China’ reform and opening-up policy near Hong Kong, also one of the manufacturing centers in China. The head office is known to perform the major operational issues of the website including website building, management, public relation, buyer marketing, etc, while the branch office is mainly responsible for sourcing products and arrange the shipment with destinations all over the world. Also, a widely concerned issue about LightInTheBox remains whether it is legal or not. Like what happens to many other wholesale websites, there are quite a number of complaints about the website on the Internet. Is LightInTheBox really a fraud or scam as some have claimed in forums or blogs? According to our authoritative information, LightInTheBox is a 100% real and legal company dedicated in doing wholesale business. Yet, as a developing company, LightInTheBox still has a long way to go before it becomes really strong to be devoid of any defect.
The role of LightInTheBox
Well, from the many reviews on the Internet, we’ve found that this is a frequently asked question about the China wholesale star. According to our knowledge, LightInTheBox is not simply a transaction platform providing service to Chinese sellers and international buyers, but is itself a wholesaler sourcing items from Chinese manufactures and selling items to buyers all over the world. So buyers can be confident in dealing with this trustworthy seller, LightInTheBox, whose reputation has got recognition in the world. And what is worth mentioning is, we found that on many forums where some buyers complain about the products or services of LightInTheBox, their staff show up directly to accept the criticisms and direct these people to have their problems fixed in some way. For example, they will tell you specifically to ask for help from which function of the company. We don’t know whether they finally have their problems solved or not, but we do appreciate the courage to accept criticisms and try hard to fix problems and make improvements. For a wholesale agent like LightInTheBox who makes deals directly with you, one good thing is, once you have any complains, you can go directly to it without a third party. As a seller itself, it has to value customers’ opinions and feedback, which are the backbone of its future prospect. It has been confirmed that all goods sold by LightInTheBox are shipped from the same address, the branch in Shenzhen, which is mainly responsible for resourcing goods from sellers and arranging shipment to buyers. And they check the products for every purchase order before they are shipped out. This may explain why there are much more positive reviews about the wholesale website than negative reviews.
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If you hope to know more about this website, please go visit www.lightinthebox.com.
Lightinthebox.com is a good sellers for the wedding dresses.
After scouring half of Australia for a ball dress for my daughter (grrrr!!!) in January, I eventually opted to try Light in the Box.
I’d read all the horror story reviews and there were plenty of them out there, but to be honest I was over the arguments, sulking, tears and pure frustration of shopping with my 17 year old darrrrling!
Anyway, she showed me their website one evening and long story short, by the next day we had ordered the dress she wanted. It arrived earlier than expected and to be honest I was really surprised at how well made it was.
My only comments would be…when we took it out of the box it had a weird smell about it, like it had been sewn in the local fish market. I did hang it outside for a day and the smell eventually disappeared. Secondly, I don’t think the fabric they used was the greatest but I guess this should be expected for a fairly inexpensive ball gown. And finally the dress had lots of sequins which would assume would normally be hand stitched separately but this dress wasn’t. They had used long pieces of thread and sewn a lot of sequins at a time which when you looked closely looked shabby, so if you we’re to accidentally break a thread you were probably going to loose a lot do sequins. However, reality is, no one was going to look that close.
In the end the overall effect was great and my daughter looked stunning. Would you believe I now have a work ball to attend in two weeks time and I am currently awaiting the arrival of a gown from none other….Light in the Box
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Hi, sorry to hear that you had an unpleasant shopping experience with Lightinthebox.com. It would be much more helpful if you could share the details so that other potential buyers can learn from your lesson. Thank you.
Danviews.com
LIGHTINTHEBOX SELLS SHODDY MERCHANDISE AND DOESNOT OFFER REFUNDS. BUYERS BEWARE.
Hi,
By which day did they promise to dispatch your order? Has the deadline been due? If so, you are encouraged to contact their customer service for an explanation.
Jessie
Danviews.com
I ordered curtains on Dec 14th and so far I cannot see any progress. It just says processing. Eta showed Dec 27! At this point, I am wondering if I’ve been had.
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I had issues with my order from Light in the Box which this organisation endeavoured to resolve. They replied to my emails and resolved the problem to my satisfaction.
I personally have had the worst experience with lightinthebox.com. After cancelling my order, they still attempted to ship my order. I had to call the shipping company not to send it to my house again as it had already been cancelled. After finally being in contact with lightinthebox.com via email, they told me to ask the shipping company to release the shipment for it not to get destroyed while they told the shipping company to abandon the package since no one claimed it. I asked them to refund my money back, they claimed that the package had already been destroyed and no refund can be made.I will never recommend them to anyone.
My friend have bought something at this website , before the packlage reached, she is very worried, but when she opened the parcel, her worry all gone done, instead of happiness.
top navigation of LightInTheBox includes an exclusive Dropship section, which clearly indicates that the China wholesale company
Dear Customers,
On behalf of LightInTheBox.com, I would like to apologize for whatever inconvenience you have experienced while shopping with us. We are continuously working on improving our products and service, so we very much value your feedback.
I would like to invite all customers with pending issues to please post your order number in your comments, this way we can investigate your case and contact you directly.
Otherwise, you can always contact our Customer Service team. They will do their best to offer the most suitable solution to your problem. You simply need to log into your LightInTheBox.com account and submit a ticket.
Please follow this link to read more about how to contact Customer Service: lightinthebox.com/knowledge-base/c5/a2746.html
Our Customer Service team will promptly reply to your inquiry, and should you need more help, you can submit a reply to Customer Service under their answer to the ticket in question. Thank you for your patience.
Regards,
LightInTheBox.com
I officially hat Lightinthebox. I ordered a wedding dress from them. I paid extra to have it made to my specific measurements. When it arrived It was 4 inches off from the measurements I gave them. You can’t alter 4 inches. They told me they would send me a new one but apparently it will take 2 months. My wedding is in 5 weeks. Now I am out of luck with no money and no dress to wear. According to them I can’t get a refund for 5 weeks . I’m screwed and bitter. Thanks for ruining my wedding lightinthebox.
I was ready to order a beautiful dress from the Lightinthebox.com website but decided to do a search to see if there were many complaints. I was frightened away by what I read, since this is for my son’s wedding in 2 months. I found this site promising that I would not have a bit of trouble if I do order from them. The only problem I see is that these testimonials from people with American names are obviously written in “Engrish” by people who need to brush up on their interpreting skills.