Some people are complaining either on forums or blog comments that LightInTheBox.com is a scam, and as a webmaster of Danviews.com, I’ve made careful research on these complaints trying to find some useful information for our readers. So far, to my best knowledge, I find that these scam complaints can be summarized as three major types:
- Complaints about Lightinthebox customer service: slow response, unprofessional service representative, inefficient live chat system, etc;
- Complaints about Lightinthebox products: poor quality, not completely as described, weak after-sales technical support, etc;
- Complaints about Lightinthebox shipping service: not as fast as advertised, etc.
However, interesting enough, if you read carefully any of the above complaints against LightInTheBox, you will see a lot more thumb-up comments, who claimed they had bought some item from Lightinthebox.com and are very satisfactory with their purchase with LightInTheBox in terms of item quality, customer service, shipping speed, after-sales support, or any other aspect.
Besides, as I’ve learnt from McAfee, the authoritative organization providing certification service on the security of websites, LightInTheBox is undergoing their intensive, daily security scan. As we can see, many famous online stores in America have also been being certified by McAfee. Under this protection, you won’t encounter any dangerous sites, phishing, and other online dangers when shopping on LightInTheBox.
So my conclusion is, like many other online stores, LightInTheBox may still have many improvements to make, but it is definitely not a scam website. To learn more about LightInTheBox, read our review about Light In The Box online store or visit www.LightInTheBox.com.
E-mail from Lightinthebox below -order still to be received. Website 17track gives results in Chinese which I do not understand.
________________________
Thank you for your patience first.
We are happy to inform you that your order was shipped via ChinaPost-track-Bao Tongda on 2019-11-16 . The tracking number is RV251058535CN.
Note: The online tracking information may be updated slightly later than the actual shipping situation, we appreciate that you can be patient while waiting for the updates.
Tracking Information:
Tracking link: http://www.17track.net/en
Your kind patience and understanding are highly appreciated.
Sincerely,
Yvette
LightInTheBox Customer Service
Recently I started receiving a lot of emails from Light In The Box. It got interesting and I made a small research about this company. I came across multiple Light In The Box reviews (https://light-in-the-box.pissedconsumer.com/review.html). Apparently a lot of people are saying that there is no a phone number or email address to contact this company regarding returns or exchanges. Also a lot of Light In The Box customers have some issues with delivery. The most popular complaint from my findings is regarding their customer service. People are saying that there is no way to communicate with customer support.
I ordered something with a value of aproximately 10€ beginning of August 2019. It is now 15 October 2019. I stil have not received the product. I sent them an e-mail and they where requesting me another 90 days of very much appreciated patience. I sent an e-mail back with the request to cancel the purchase. Guess what? No reaction at all.To me this is a scam.
Worst company ever. Paypal dispute ongoing. If you want to get scammed, order from lightinthebox
Worst company ever. First they deliver me fake hair claiming it is natural human hair then they refuse to refund me except when I buy again and only 30%refund. Second time they didn’t even send my order to my address,the when I complained the told me that they can reshipp it if I pay more money. They r money stealers and unprofessional
I asked my dad to order a cosplay costume because I had been searching for one and one youtuber said they had the costume from lightinthebox. Of course, it was reduced by some crazy amount (sth like 25 dollars and was 87). A year later the item has still not arrived. It has been a whole year. Refund was not given, and when I looked at the website the “original price” for the costume is now almost double and they always have these crazy sales that no actual reputable company makes… I mean how can they make any profit if every email I get from them is announcing either a sale or a “clean-out”
I ordered a Marie Antoinette dress and it arrived in a much smaller size than I had ordered. So, I followed the directions for the return policy and shipped the dress (unused) in the original packaging to the Nevada shipping center – with the RMA number and order number shown on the outside of the package. I never heard back from this company. The order exceeded 100 dollars, so I made arrangements to secure blockage of the charges. This was an extremely hassle-abundant and unpleasant experience. The customer communications are completely lacking.
I NEVER received my order. When asking for a refund, customer support only says: “It’s on its way, just keep waiting some more things usually arrive within 20, 45 or 90 days” (we’re almost 3 MONTHS after order now!) and closes the ticket as “resolved”. I ordered because the website said shipping within 2-3 DAYS – not MONTHS! This is not customer SUPPORT but customer FOOLING.
Still no product, no refund, no support. The complaint button to have this issue checked by a supervisor only goes to an “Access denied” page. Very convenient business politics – they make the customer FEEL as if they can complain but at the same time make sure they never actually RECEIVE any complaints!
All I get is SPAM emails although I never subscribed to a newsletter but UNsubscribed already multiple times but keep getting their SPAM.
Be wise – DO NOT order from LightInTheBox – they are SCAMMERS!!!
Order number: 1709040824949361
Be careful! Scam!!!
I ordered a skirt for dancing, it never arrived, so I claimed a refund. It took forever to get this done and they did not reimburse me the whole amount. Instead they subtracted the shipping fee twice and then reimbursed the rest. Very rude contact and not sufficiently closed the case. Never again!!!!
Order No: 1801130327427431
Paid with insurance on 13th January 2018
Not received till 5th May 2018
All you can do is raise tickets, bots will send a reply telling you to be patient and wait 60 days and after 60 days raise another ticket to get the same reply be patient and wait 60 days. This is a scam, don’t believe the positive reviews they are sent by the same scammers to lure fools like me.