When I came across the so called “AliExpress scam” complaint in one forum, I couldn’t help laughing. The angry buyer claimed that AliExpress sent him a wrong item he never ordered. Based on my knowledge about AliExpress, it is no way possible as AliExpress is only a wholesale transaction platform – it does not sell any item, not to mention ship out any item to any customer. Obviously, this buyer was either ripped off by a seller doing business on AliExpress.com or encountered an unprofessional operation carried out by the seller.
In this case, the buyer should report the problem to AliExpress for mediation or contact the seller first to solve the problem. Given such misunderstandings about AliExpress, I think I should share all of my familiar facts about AliExpress, which may help you more clearly identify whether AliExpress scam is a reality or not.
Facts about AliExpress.com
1. An express wholesale channel of Alibaba.com, which was founded in 1999;
2. Officially went live in April, 2010;
3. Mainly serving small businesses, including Chinese small suppliers and global small re-sellers.
4. Accepting PayPal, credit card, MasterCard and bank transfer (TT payment);
5. Offering Escrow service to protect payment from buyers. AliExpress will only release funds to the supplier after the buyer confirms satisfactory delivery of your order. If the buyer is unhappy about the item or purchase, he or she can submit a refund request to AliExpress to ask for a refund or a solution;
6. All orders placed on AliExpress will be processed quickly, mostly within 1 week.
7. Small quantity orders are extensively accepted while for some items, minimum order quantity starts from 1 piece only;
8. AliExpress adopts a set of strict policies to verify each supplier before they are accepted as registered members and start to list their items there. In Chinese foreign trade communities, many suppliers complain that they can’t pass the censor by AliExpress and thus are not able to successfully register with the website.
But as the number of suppliers there is huge, some may willfully escape the verification by difficult-to-spot means. Before you trade with any seller, do remember to check every detail of the supplier, including feedback score, membership tier, item specifications, etc. Besides, in case any problem occurs, make sure to save a record of all communication with the supplier, which will be used as powerful evidence in the event that a dispute between you arises.
9. Once you open a dispute against a supplier, AliExpress staff will take care of the mediation work. However, the whole process may need some time as the platform needs to collect enough evidence to make an impartial ruling. So if you happen to encounter such unpleasant experience, you’d better be patient enough before AliExpress helps you solve the problem.
I personally believe that it’s unfair to spread the “AliExpress scam” voice everywhere while the company is trying its best to help you get through the issue. Nothing is born perfect — AliExpress is still young in cross-border express wholesale business and needs time to improve itself. After all, the wholesale website belongs to the world’s biggest wholesale group and its credibility is unquestionable.
My advice: shopping at AliExpress.com should be cautious to avoid scams committed by certain suppliers – following the guidelines about how to find good sellers there may help you out; before doing enough research on the suppliers, items and services on AliExpress, never assume that the AliExpress scam complaints are 100% true, otherwise you may miss out really fantastic business opportunities; the best way to make sure you are trading with a reliable supplier and will get satisfactory item from the supplier, is to place a very small order to test all the details before you place a bigger order.
DEFINITELY A SCAM!! I bought a jacket on AliExpress, colour not as shown and “loose fit” as advertised was tight fit. Asked to return it and get money back, had to “enter a dispute” and the Ali Express Case Management Team ignored my photo and entreaties, and awarded against me – $A78 down the drain! I registered a complaint with Dept. of Fair Trading and econsumer.gov, and will continue to do so until this Ali Express website gets closed down. Please everyone with a complaint against AliExpress, contact econsumer.gov and register your complaint with them. The more complaints the more likely they are to shut them down. Ebay is fine, but this mob ais definitely shonky.
Please do not trust this, this is a certified chinese scammer
HAN ELECTRONIC CO. LIMITED is a professional supplier for all kinds of world famous IC electronics components, our company has achieved great successful businesses from all over the world based on best quality ,competitive price, fast delivery and excellent after-sale service. Pls offer us a chance to service for you!
Any more questions or concerns, pls feel free to contact us.
Best Regards
Lucy
HAN ELECTRONIC CO. LIMITED
Tel:852-55340142
Fax:852-55340142
Email:hanelec@126.com
Skype/MSN:hanelec@outlook.com
I think to those people who thinks AliExpress scam them. I tell you, you did not follow the terms and condition and you did not their process. I am their buyer for a long time I never experienced what you have experienced because I know their process
On 9th of september, 2015, an internet fraudster used my MASTER CARD to do online purchase with you (Your Company/ Merchant) through your platform (web address) without my authority, I immediately reported the case to my bank (Zenith Bank, Kubwa, Abuja, Nigeria) who promise to liase with you to nab the fraudster. I am yet to here from the bank. There is a need to help in this fight to expose the fraudster if really your company is having integrity. The details of the transaction are:At Exactly 16:08 Nigeria time on 9/9/2015 I received an alertz of N29,757.98 which made me to realize that I had lost my ATM card. I reported immediately to the nearest Zenith Bank (Kubwa Branch, Abuja). I demanded that my ATM card be blocked which the customer care officer claimed she did. However, as she was blocking the card (right there) I received another alertz of N81,516.26 at exactly 16:11 Nigeria time. The two alertz respectively came with reference numbers: 49700923 and 49703872. Shortly after, I received a zenSecure alertz informing me to use a set of particular numbers as my one time password to finish up the fraudulent transactions which I never used.
It was said to me by the customer care that the transactions were on hold (Implying investigation is to be carried out) after I had lodged official complaint, four different forms were given to me which I filled and submitted on the subject matter.
ENGLISH)))
i just buy many thing from aliexpress
he give me tracking id … but i receved my item in 10 to 12 days from aliexpress to pakistan
its best for me …. 1 time i don’t receve item from upto 35+ days they call deput and give me back my full money ….
not scam its best for me….
(URDU)
may ny bohat c chizy li hein aliexpress sy
mujy trck ID bhi milta hai jaha sy trck krty hein k hamari chiz kaha hai is waqat …. lakin kam sy kam bhi 10 sy 12 din lag jaty hein ye baat thori si kharab hai ye mujy ali express sy pakistan tak 10 sy 12 din laty hein… mary liye best hai aliexpress … 1 dafa mujy mari chiz ni mili wo bhi 35 sy opr k din ho gay yani aik month sy zayada pher may ny refun yani deput par click kar k apny pasy wapis lay liye …
Total scam.
I never recieved my goods.
invalid tracking ID.
customer support of not help.
66831456072061
I think you are wrong in your opening statement about this company(Aliexpress) to laugh at others and what they have gone through. I have ordered many things from this company and have experience a lot of aggravation of orders sent out wrong. I have concluded that either some of there workers are on drugs are not same to sent out orders after orders wrong. Either wrong item, missing item. I received with much of the order wrong. You leave instruction but they don’t pay attention. This is not the first time either I have had problems many times. I have even had there vendor not response to there mail and the customer service virtual agent is no help at all.
I have a question for everyone that is saying that they are not able to get refunds… What is stopping you from calling your credit card bank and having the payment reversed? I have never had an issue where my bank has refused to reverse the payment based on a problem with an order.
Facts are facts, but personal experience is another story and can be totally different from your facts.
I personally had a terrible first experience. And as customer service was helpless, no buyer protection, I am spending a few hours leaving reviews on various websites to warn other people, that’s the least I can do to save other people’s time and money.
Here is my story…
Aliexpress – NEVER AGAIN!!!
Warning! Do not buy from this seller!
Factory direct adult cartoon mascot costume, jianguang guo, xiaoyu zhu
Address: #424 xi tianyang majuqiao tongzhou District Beijing
Beijing 102600, telephone: 1-010-18647843108
I just checked the rating – aliexpress entered 100% satisfaction! but when you go to the details of calculation of the rating, they use only data for the last 6 month, and don’t take into account previous negative ratings. No reviews available for now as seller sold less then 10 items, so future customers can’t be even warned!
Got bad quality and impossible to use product with missing parts.
Opened a dispute, but as it was my first time and I didn`t know the details, agreed to ship it back before checking the rate for shipping. The size of the box is quite large, so shipping costs same as I paid – $200, there was no sense to ship it back.
I didn`t have any buttons to change my dispute.
Asked seller to change it, they refused. Plus it was hard to understand seller’s response…
Asked support to help – no help, just promises.
Now I lost $200, have product that I can`t even sell as it doesn`t have some details and can`t be used properly due to poor quality.
Where is customer protection? Never aliexpress again!!!
I’ve been buying a lot on Aliexpress, more than 40 times. So far I’m happy with every purchased I made (4.5/5 Stars). My advise is you must read product descriptions carefully. Compare your choice with similar product from other seller. Read the review. Communicate with the seller about specific information (Product size, quantity, choice of shipping company etc). If sellers don’t reply your message, don’t order from them, find another seller. If you suspect the price is too low, you can check seller’s website. If everything in this seller’s website is too good to be true, leave the seller. Shop in another place. Refund process and complain are easy. Seller really care for their reputation here. So, what do you expect from Aliexpress? Basic principle is apply: You got what you pay for apply here. Some products here maybe are not as you expected. But trust me, some products are extremely good.
Complaint to the AliExpress.
10 April 2014 I ordered AliExpress shop: “Yanshan zhao’s store Store No.724648” black sneakers size 46. By this time 07/27/2015. I have not received the “Yanshan zhao’s store Store No.724648” no sneakers no money. To my letters “Yanshan zhao’s store Store No.724648” not responding. I did not know that the Chinese are fraudsters because China is in power the Communists, but the Communists are very honest people. I made a mistake and want to warn all: Do not engage with the Chinese communists – because some of them are fraudsters and racketeers is greatest “Yanshan zhao’s store Store No.724648”.
Sincerely, Evalds Stupiss, evald@mail.lv
+371 27482748
All of the complaints seem a bit strange to me lol.
I’ve been using the aliexpress site for 2 years now, as I need computer and engineering parts weekly, and since ebay turned into a complete waste of space with not much to sell now, I needed to look further – in business you just have to go where the money is (or the parts in this case).
In 2 years, I’ve 1 order be delayed, but I was refunded because an aliexpress rule is – if it’s not arrived within 30 days the seller looses out and he buyer gets a full refund – which as a dealer I see as okay, buyers just want what they want, but sellers are in business, and business is always about taking risks 🙂
Another item I ordered 2 of, one arrived slightly faulty – again, a full refund was issued within 5 days of me notifying the screen supplier, no messing about, I was happy.
Everything else I’ve ordered has arrived quickly (given the distance!!), and all has been just as advertised, well packed, signed for etc etc.
Last week a camera lense was left just hanging from my letter box because it wouldnt fit all of the way in LOL – should I do as others have done here and blame the aliexpress website ? 😉
To round it all up, I’ve had far far less hassle using aliexpress than I have with ebay, amazon, and many of the several other well known auction & sales sites around. Unlike on ebay where you’ve got to really check a history to see if it’s a con, I don’t even give it a thought on the aliexpress site.
Odd why so many have a huge problem with it all. The refunds aren’t even handled by the sellers, it’s all fully automatic in favour of the buyer – until you admit you’re happy with a purchase, the seller gets nothing – if you complain, and the seller desputes it, you can both come to a mutual payment refund (partial or whatever), or another item can be posted, and if the seller ignores your complaint, you simply get your refund anyway 🙂
The Seller, not AliExpress, Garantee Full Refund if you don’t receive the order in 60 Days. But at the 61 day your credit card ignore any dispute, so I prefer to pay more at Amazon, or EBAy but with them I am fully protected.
Yes, Aliexpress is the BIG SCAM !!! Avoid it !!! Worst experience EVER !!! I bought the Tablet from “Seven Eleven” store on Aliexpress. They send me some scrap tablet worth 30 pounds maximum – I paid for this tablet 88 pounds!!! I ordered completely different tablet and I have never received my money back!!! Dispute was closed in seler favor even that it was their fault!!! The only option they gave me was to send it back and waste my own money on postage and then I would be able to ask the seler for refund but the seller will have to inspect the tablet and SELLER will decide if I am right!!! What is this? This is SCAM. Seller can do any FRAUD they want and Customer have no way to fight against the seller!!!
Aliexpress is a good webstore, I like it.
A lot of cool and cheap stuff! But sometimes it’s difficult to buy smth or there can be troubles with seller, delivery or goods.
It depends on seller, fake it’s or not, so it’s important to be careful,
when you re buying something and choose the seller carefully. I follow this group https://www.facebook.com/aliexpessreview…
so I can be sure, that all will be safe)
…and then on the 2nd day, they frozen my order due to suspicious seller activity. So now I will have to wait for 5 days to have a refund! They’re working better than I expected after all.
So here goes my two cents
I’ve ben buying from Aliexpress for two months now. Whenever I buy, I know exactly what I want, and go for it, looking for the better price. How do I understand Aliexpress? Well, they get my money, and keep it until I tell them I’m satisfied with the purchase, and only then they give the seller their money. It’s allright with me, as long as it works. But, there comes the day when it doesn’t. And it recently happened to me, two days ago a scammer tried to make me flag the order as received, and as I identified it as a scam, reported it to Aliexpress, with chat attached with 3 messages asking me to accept it as delivered. Today I got their answer, saying that it doesn’t prove anything (I can understand that the scammer still can ship me the goods, but… I doubt about it!) So they won’t do anything for now. The thing is, while time passes they have the money and can invest and make profit with it, and when the time comes, if it does at all, they’ll refund me the money, and for that I may count on 3 months or more. I’m on a 10 to 1 now, I’ll be more carefull in the future. Hope this helps someone out there.
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Do far i was skeptic about ali express i read all of the bad reviews and comments. But i really wanted to purchase something from that website so what i did was to purchase something of $7 dollars to try it if its was true about the scam. so far i have gotten my things.