When it comes to China-based online shopping sites, those selling gadgets should be the biggest in terms of store quantity. Especially in Shenzhen, where the majority of electronic gadget factories are located, you can find online gadget shops doing international business everywhere and Gearbest.com is one of them.
Store background
Although Gearbest leaves an England-based office address on its official website for contact needs, its major operation centre as well as warehouse facilities should be positioned in Shenzhen. It is, in nature, a Chinese online international store serving global buyers. From the Norton Secured (powered by Verisign) identity verification page, I noticed that Gearbest.com belongs to SHENZHEN GLOBALEGROW E-COMMERCE CO LIMITED, a tested legitimate Chinese company owning a number of shopping sites.
Store credibility
I personally believe that Gearbest.com is a legit site after a thorough investigation into it. Here are my reasons:
1. It is backed by the powerful e-commerce company based in Shenzhen.
2. The shopping site is protected by Norton and users don’t have to worry about information leaking while using it.
3. It accepts safe payment methods such as Paypal or credit cards.
4. I have received a quality-made product from the online store. Click here to read my review of the novelty glasses offered by Gearbest.com.
Highlights of Gearbest
What Gearbest.com impresses me most is the refreshing style of its homepage. Being simple and neat, it looks so comfortable and every product showcased there looks amazingly cool. Just as how it advertizes itself, it is a store where we can buy all kinds of cool gear, including cell phones and accessories, tablet PCs and accessories, car electronics, audio and video, LED lights, lifestyle supplies, men’s clothing and more. A total of over 100 categories are carried by the store and it is a good place to find inspiration on how to lead a cool and fashionable life with lovely gadgets.
Like other popular gadget shops such as Banggood.com or Focalprice.com, Gearbest.com offers a competitive wholesale price for each product plus worldwide free shipping. Some gadgets there are available at as low as under $1.
One great attraction of Gearbest is its customer-friendly warranties and return and exchange policies. If you are not satisfied with the product purchased from the site, you can return it for a refund within 45 days of receiving the package. Also, you can send it back to the store for an exchange within 3 months of receipt. In addition, the store provides free repair and lifetime technical support.
The customer service provided by Gearbest.com is quite impressive, too. Besides 24/7 live chat service, you can reach its service staff through its USA helpline +1(899)-138-0318 for any pre-sales or after-sales issues. I always believe that a Chinese site needs courage and enough human resources to provide phone call service. As for the quality standards of its customer support, why not give it a try yourself?
Money-saving tip: do remember to search for valid Gearbest coupon codes before making payment for an order with the store.
Hi,
I have about 4-5 orders from Gearbest. All of them arrived in max 10 days, in perfect condition.
Will buy again for sure. 5/5 stars from me.
Gearbest is excellent shop with cheap goods, good shipping and quick support.
I made cheap end expensive orders. All orders I`ve got in-time. Than more expensive order than quicker it came to me.
Before Gearbest I used aliexpress dx ebay but I had got many fake products but all goods from Gearbest is Original and cheaper! I feel myself safer.
I ordered a canvas leg pack from a Facebook ad nearly 2 months ago. They said it shipped out on the 19th of Oct. Still no package, no tracking information.
Poor communication.
I will avoid this company.
Gearbet.com Compre muchos articulos y personalmente muy satisfactorios la verdad es la relacion calidad precio es buena obvio hay articulos mas “chafas”(baja calidad) que otros pero personalmente todo bien quizas un consejo que les puedo dar es que si les urge su producto pregunten por stock.
Order placed 4th September. Never arrived. A month later GearBest told me I would have to wait another month before making a claim, to allow for holidays(!!!). Made new claim for full refund on 5th November. Told me to check my address – it was correct – told me to check the post office – no trace. Went back to them repeating my claim. Now told that I only had the option of a resend or a discount. This is not acceptable. I have therefore openned a dispute on Paypal. Hopefully they will be more reasonable.
GearBest are no better than scammers who give the customer a load of hassle rather than behave in a reputable way. They are the worst, most-unreasonable internet seller I have encountered – an untrustworthy business, Gear Best Avoided.
Ive tested a couple chinese shops in the last Years, i bought lamps, accessoires, smartphone things, house ware, watches and e-cigs for some hundreds of dollars (in my case euros, because im from vienna 😉
I have to read a lot of bad comments and hating posts about them, which confuses me a lot.
Wholesale is not my area, so im not able to talk about, but normal customer shopping, i have a lot of experiences.
And i wanna recommend one website, i know since some months now….
…www.gearbest.com and http://www.vapor.gearbest.com
Im really happy about, to come in business-relations with the guys from gearbest.
They are always friendly and on buyers orientation, also if there are any questions and troubles, and the website is very convenient to use, stable, and full of interesting products.
The standard prices are not the cheapest, but you have to notice that they offer free shipping for each product!
If youre lucky you find an cupon code or Flash Sale, which makes gearbest-offers, the cheapest (i know) including free shipping all over the world! That is absolutely amazing.
Yes, the delivery time is long. Very long for european or US Standards, but i mean they ship from China… Two or three days by free shipping is not possible for an profit-company.
My experience is, the most orders lasts three weeks to delivery.
History of my last orders:
WW1506260033143396 on Nov 5. yes, i ordered today again.
WW1508151259545299 from Aug 16.
WW1506260033143396 from June 26.
and one or two others which i did on my second account, because i did an mistake while the paying process, which opened a New account instead using my original gearbest profile. That was my, respectivelly paypal’s fault.
Sometimes i recieved after two weeks, sometimes it lasts a little longer.
I had just one parcel, which was an mistake, about $3 which lasts more than 45 days (which is the time line, where gearbest starts investigations what happend with it).
So i opened a ticket, and they told me that my parcel arrived them back of any reason, and gearbest asked me to send again or refund.
On the next day, i had this $3 on my account.
So, out of my experience i have to say, 2-3 weeks is the Standard delivery time with gearbest.com. And honestly, thats absolutely ok, in fact of free shipping.
By the way, usually i choose “add tracking number”, which costs anything by $2 on the shipping options, because its a long way from China to Europe, and gearbest recommends that too.
There should also be the opportunity for you, to choose an shipping Insurance which costs $1,50 or $1 im not sure.
So, all in all gearbest is a really fair acting, China shop, with good prices, free shipping, and an very good customer service! with very kind people.
Gearbest.com is my favourite Shop for China, but by the way:
They started an german warehouse now (they also have for the USA!), with its own facebook profile and service.
Im happy with them, and i think, before people write/post bad ratings and comments, they should give them the chance to offer a solution! And everybody should always stay friendly, in my opinion thats the way to get in good relations.
Kind greetings from vienna/Austria,
Sebastian
So, after a long and frustrating journey with your company, I must conclude. The lack of response to this ticket ultimately implies that if I have a problem with your product I will receive no support and have to pay a lot of money to return the item to you.
I will find another supplier that I may have to pay more for the product, but the price will include good customer service, reasonable terms, good communication and responsibility.
I am leaving this ticket open for you to close, because this is better than me closing this with a zero rating, and it is the rating that is more important than service is to your company.
I have a very good experience of this site.
I made an order of 6 items valued at 42.17 USD with free delivery. I paid 0.15 USD to have tracking number and 1.80 USD to have safe shipping.
The order took 21 days to arrive, including time at the custom house.
All arrived well packed and without any damage.
Very cheap prices. I recommend to all my friends.
Order: W1509181628321964
I ordered Oct 17, 2015 ago. Order number W1510120710525752 It received order smoothly. I am very satisfied
Hello,
In my oppinion GearBest is a very good place to buy things. I bought several SmartTracks and mobile and portative battery and everything went perfect, fast in delivery and good price. In other cases he has PP protection. Good store.
Hello shop at gearbest.com very pleased with product quality and fast comes in the general content and will do more shopping and advise you
Hello!
I ordered this product with US adapter plug in the EU. Order number: W1509242150040429. I ordered on September 25 sent on 28 September. Delivery in Russia only 2 weeks! It’s very fast! Store I am very happy! Support responds quickly.
The adapter good quality plugs sit tight, not loose. The adapter is not loose, well-assembled.
Shop all recommend. Prices are low, you can use the GB points. Shop often conducts profitable stocks, which can be beneficial to buy a lot of good products. There is even support in Russian! This is rarely seen!
My first purchase in this store. Everyone is very happy. There are promotions and great discounts. Payment by paypal, so there buyer protection! Delivery to Ukraine for 20 days!
Bought an item from this website.
I wished I read this website before buying from them.
STAY AWAY!
They are NOT who you think they are!
STAY AWAY!!! will not buy again from this lot!
I have buyed 2 items with them, both come wita problem, well packaged and in time. They even helped me with an issue with customs in my country. I will keep buying with them.
I have orderd some vape stuff from gearbest, it came on time and intact, the most importent thing is that they were originals as advertised.
I would like to say my mind for gearbest. I think gearbest very helpful. Let me tell you how? My order(W1506301427555589) came to my address and I didn’t get delivered because of my own mistake. Then I asked for help from gearbest. Then gearbest sent my order free again. And the product reached at me quickly. I asked questions were answered within 24 hours by gearbest. Also the product is cheaper then others and original. Thanks Gearbest.
We apologize with this delay and sincerely regret you have not received your order.
Unfortunately it appears that your order has been lost on the way. Kindly please you check our warranty: http://www.gearbest.com/about/warranty-and-return.html
After reviewing your order in detail, we found out you haven’t purchased any insurance during the check-out. Please understand that in such case we can only compensate you partially.
The shipping company is actually responsible for this loss which is sadly beyond our control.
However as you are a valuable customer for us, we are willing to help you the best way we possibly can.
Therefore here are the best solutions we can offer you:
1)Refund 50% of the product to your wallet for your future purchase
The product value is $29.99 usd we can refund $15 usd back to your wallet and exceptionally reward you with extra points (e.g. If your item is 1usd = 5 points ,3usd=3*5 points => get 15 points etc).
You can use both your wallet and points to purchase your future products.
Wallet link: http://www.gearbest.com/about/gb-wallet.html
Points link: http://www.gearbest.com/about/about-points.html?157wrew
2) 50% refund to your credit card or Paypal
In that case we can refund $ 15usd back to you.
3) Reship the order
We can reship the order . For this, please kindly send us 50 % of the order value so that we can arrange the shipment.
Please kindly let us know your decision.
Once again we apologize for any inconvenience caused.
We appreciate your understanding.
Best Regards
xxxx
Gearbest Customer Service
I agree with the post, my experience with Gearbest were and is excellent, i ordered a lot of things for example 4 xiaomi yi cameras, one already came to my house (WW1506161250033074), i ordered in Jun 17, 2015 03:50:03 AM and toke it 35 days to come, and I’m waiting for the rest, they have very good prices and the coustom service are good too. I didn’t had any problems with the things that i bought, i will continue buying there. Its difficult to get things like that they sell here in my country Ecuador, and much less at that price so I am grateful with GearBest.
Estuve leyendo los comentarios y les puedo decir que mi experiencia con Gearbest fue muy positiva, compré un móvil ulefone be touch 2 (orden – w1509010933194218 ). Compre este móvil con un descuento de promoción del fabricante de u$s 50 y esta fue la única tienda que respeto el descuento de fábrica. Al pedido agregue funda de silicona, protector de pantalla de vidrio templado y una batería adicional. El contacto con el vendedor fue rápido y fluido. El pedido fue despachado a tiempo y el producto llego a destino en tiempo razonable por la distancia (Argentina) todo según lo acordado por el vendedor al momento de la compra. Me pareció bueno que la pagina del vendedor disponga de una fotografía del paquete del pedido a despachar. En resumen les puedo decir que recomiendo esta pagina por los buenos precios y muy buena atención al cliente, por tales motivos les comparto mi experiencia positiva con esta tienda y se las recomiendo. Seguiré comprando en Gearbest.