When it comes to China-based online shopping sites, those selling gadgets should be the biggest in terms of store quantity. Especially in Shenzhen, where the majority of electronic gadget factories are located, you can find online gadget shops doing international business everywhere and Gearbest.com is one of them.
Store background
Although Gearbest leaves an England-based office address on its official website for contact needs, its major operation centre as well as warehouse facilities should be positioned in Shenzhen. It is, in nature, a Chinese online international store serving global buyers. From the Norton Secured (powered by Verisign) identity verification page, I noticed that Gearbest.com belongs to SHENZHEN GLOBALEGROW E-COMMERCE CO LIMITED, a tested legitimate Chinese company owning a number of shopping sites.
Store credibility
I personally believe that Gearbest.com is a legit site after a thorough investigation into it. Here are my reasons:
1. It is backed by the powerful e-commerce company based in Shenzhen.
2. The shopping site is protected by Norton and users don’t have to worry about information leaking while using it.
3. It accepts safe payment methods such as Paypal or credit cards.
4. I have received a quality-made product from the online store. Click here to read my review of the novelty glasses offered by Gearbest.com.
Highlights of Gearbest
What Gearbest.com impresses me most is the refreshing style of its homepage. Being simple and neat, it looks so comfortable and every product showcased there looks amazingly cool. Just as how it advertizes itself, it is a store where we can buy all kinds of cool gear, including cell phones and accessories, tablet PCs and accessories, car electronics, audio and video, LED lights, lifestyle supplies, men’s clothing and more. A total of over 100 categories are carried by the store and it is a good place to find inspiration on how to lead a cool and fashionable life with lovely gadgets.
Like other popular gadget shops such as Banggood.com or Focalprice.com, Gearbest.com offers a competitive wholesale price for each product plus worldwide free shipping. Some gadgets there are available at as low as under $1.
One great attraction of Gearbest is its customer-friendly warranties and return and exchange policies. If you are not satisfied with the product purchased from the site, you can return it for a refund within 45 days of receiving the package. Also, you can send it back to the store for an exchange within 3 months of receipt. In addition, the store provides free repair and lifetime technical support.
The customer service provided by Gearbest.com is quite impressive, too. Besides 24/7 live chat service, you can reach its service staff through its USA helpline +1(899)-138-0318 for any pre-sales or after-sales issues. I always believe that a Chinese site needs courage and enough human resources to provide phone call service. As for the quality standards of its customer support, why not give it a try yourself?
Money-saving tip: do remember to search for valid Gearbest coupon codes before making payment for an order with the store.
My order number is WW1512100506085778. Car DVR came in great condition, shipped quickly. Recommend gearbest for shopping
I gave an order in My local post office returned my orders – products to Gearbest.İt has arrived to the Gearbest.But Gearbest didn’t refund and didn’t send my products to me.Customer service is very unconcerned.They are a very bad company.
My orders number and date
W1512051449599907 Dec 06, 2015 08:49:59 AM
W1512051447467163 Dec 06, 2015 08:47:46 AM
W1511300606276512 Dec 01, 2015 00:06:27 AM
W1511300601480405 Dec 01, 2015 00:01:48 AM
W1511260549480863 Nov 26, 2015 23:49:48 PM
W1511241309325816 Nov 25, 2015 07:09:32 AM
W1511221126021941 Nov 23, 2015 05:26:01 AM
W1511171242199500 Nov 18, 2015 06:42:19 AM
I have ordered from them many times, and have always received high quality products, at an incredibly low price. So, even if there are problems sometimes (I think rarely), it’s still well worth buying from them.
I was buying a lot of stuff on Gearbest. I can say nothing but praise for them. Excellent support and fast delivery. In my opinion they have the best prices on the net and also often large discounts. I will continue to shop on Gearbest.
Have had two deliveries
Both arrived in 30 days or so to the US
It is a bit hard to figure out shipping costs – with a large drone its not free shipping ( free shipping is on smaller parts which are air mailed)
You somehow have to go through the order process in order to determine your shipping costs
Stay away!!! This is a scam site. I placed an order in November 2015 and haven’t received it. China to Singapore takes usually two days to arrive. They sent out a tracking number on the next day after my purchase which turned out to be a fake number.
Please listen to all the posts stating to avoid this site! Had an absolute nightmare with them not shipping products or any contact from them. I have now asked paypal to get my money back. Beware too!! They lie. When they finally do contact you they say they are ready to despatch my item but I need to close the paypal case down. So you do this then you are unable to open another case so have to contact paypal separately. If I cannot get anywhere I will ask my bank for my money back so please do avoid this company are con artists! !!
The tablet I ordered was defective. I described the problem, but Gearbest repeatedly ask me to describe the problem. Having done this ten times, I’ve tried to find their address to return the tablet, but it is not on their website, nor will they tell me.
Now they say they will reqlulire 50% of the purchase price to replace it, with me paying the shipping cost – BUT THEY STILL DON’T GIVE ME A RETURN ADDRESS.
At first I thought they were inept, but now I am certain that Gearbest is a fraudulent company.
I’m now going to attempt to get a chargeback from Visa the credit card people that I paid with.
I have made good experiences with gearbest.
I am from germany, so i ordered my cellphone from their warehouse in UK.
It was very fast shipped and i am very statisfied with my Elephone :)!
I recommend gearbest also because of their low prices.
I placed an order with Gearbest for a Hoverboard on Dec. 02,2015 hoping for it to arrive by Christmas. However, about a wk. later I get an email saying they need to confirm the purchase by sending them proof of ID and CC or my order would be cancelled. I sent them a ticket stating that I paid through PayPal and my card was verified so I didn not feel comfortable or the need to send them any more info. My card hadn’t been billed as the transaction was “pending”. Never did I hear back from them in the next 3 wks. I assumed my order had been cancelled as the money was still in my card. WELL come Christmas morning the money had been taken out my card and a Shipped email had been sent to me. I don’t know whether to wait or contact PayPal for a fraudulent site and get my money back.
Bonjour, j’en suis donc à 3 commandes sur ce site découvert via des flux RSS de différent site français, toutes les trois sont arrivé à bon port en semaines environ, emballage correct et soigné, aucun soucis technique pour l’instant. Gearbest propose pas mal de chose, mais je me suis personnellement fixé sur des produits originaux Xiaomi, surtout que les prix sont assez avantageux, si l’on est patient du au transport principalement.
J’ai pu avoir quelques échanges de mail avec le service client concernant la Yeelight pour savoir si le produit serai livré avec un adaptateur européen et de base c’est le cas, mais j’en voulais la confirmation ce que j’ai eu et surtout rapidement.
Pour l’instant tout se passe bien et je compte certainement recommander.
Beware – Gearbest site FRAUDS using Android app.; as example you see price 100 eur., but after you pay, amount increases to 120 eur..
I placed my order on 16th Oct 2015, about $50, after two month i still not received yet, I contacted GB customers support, I get a answer:
Gearbest Customer Support At :12/23/2015 05:52:34 UTC
Dear Yao,
First, I want to offer my sincerest apologies to you for replying too late.
We apologize with this delay and sincerely regret you have not received your order.
Unfortunately,it appears that your order has been lost on the way.
After reviewing your order in detail, we found out you haven’t purchased any insurance during the check-out. Please understand, that in such case we can only compensate you partially.
The shipping company is actually responsible for this loss which is sadly beyond our control.
However as you are a valuable customer for us, we are willing to help you the best way we possibly can.
Here are the best solutions we can offer you in this situation:
1)Reship the parcel
We can resend the same parcel to you. For this, please kindly send us USD23 so that we can arrange the shipment. We can offer you a tracking number for this shipment and it will take 10 to 25 business days to reach you.We will send you an invoice by email if you choose this option.
Please reconfirm your delivery address one last time:
Consignee name :
Receipt address :
City :
States ：
Country :
Zip :
Contact telephone :
2)Partial refund on your Wallet(Store credit)
We can refund USD24 as a proof of good will on your wallet and exceptionally reward you with extra points (e.g. If your refund is 1USD = 5 points ,3USD =3*5 points => get 15 points etc).
You can use both your wallet and points to purchase your future products.
Learn more about wallet benefits : http://www.gearbest.com/m-article.htm?id=111
Check out to use point :http://www.gearbest.com/about/about-points.html?157wrew
Can you please let us know your decision?
Once again we apologize for any inconvenience caused.
Best Regards
Ayden
Gearbest Customer Service
http://www.gearbest.com/
This is Bullshit, it is a trap if you pay more money in you will get more loss, I will watching when they are close-down.
I bought few products from this site and I was satisfied .Even in one case when they had not in stock one product they refund me quick and without problem ! So in conclusion a site wich I trust !
I had to find a website were I could warn others thinking of dealing with GEARBEST. stay away!!!!!!! they fool you saying that it will ship from usa but they don’t! and once you get tracking info it is useless!!!!!!! I ordered on DEC 3rd (ample time to receive by xmas one would think) and still nothing! to track your order you have to go thru some werid website and even then it is so vague (item originated, item in origin, origin departed) and all these :steps” take one week each. if you even try to ask them directly wht the hell is going on all they do after a week of asking is tell you ” here is your tracking number” -which is bleeping useless!!! I WILL NEVER EVER DO BUSINESS WIT HTHIS COMPANY, NEITHER SHOULD YOU!
it is bullshit company cheating everyone saying fancy word saying shipping with in 3 to 4 days but i have place order on 10-Dec-2015 now till i not even get answer from them now almost 12 days went. i placed this order for Christmas gifts but not received yet. i think i will get after one month pr i don’t know what will happen to my money. End of the day.. i think cheating online company. Don’t trust this guys.. i see they have given UK address, no official wiki also for this company.
buy is not the first time I was a regular customer.
very good store. fast delivery.
high-quality goods. I recommend everyone to buy here.
I will recommend to all friends.
shop constantly arranges good stocks.
Gearbest you are the best!!!
This is the shittiest company in the World right now. Pure scams – I bought a $100 dash cam – they said it was “shipped” out. THEY NEVER SHIPPED THE ITEM – THEY JUST TAKE A PHOTO OF THE ITEM IN THE PRE-PACKAGED ENVELOPE WITH AN UNPROCESSED SHIPPING LABEL –
THEN THEY FEED YOU BULLSHIT ABOUT YOUR ITEM IS “IN TRANSIT” WHEN IN REALITY, THE PACKAGE NEVER LEAVES THE RETAILER.
AFTER MAKING ME WAIT 2 MONTHS – THEY ARE NOW SAYING MY PACKAGE IS LOST, AND I’M THE ONE WHO IS LOSING ON THIS DEAL. HERE IS THE TRANSCRIPT.
“Dear *****,
Thank you for message.
We apologize with this delay and sincerely regret you have not received your order.
Unfortunately,it appears that your order has been lost on the way.
This is also a significant loss for us as we shipped these parcels to you in good faith.
Please see the shipping proof for the parcel.
After reviewing your order in detail, we found out you haven’t purchased any insurance during the check-out. Please understand, that in such case we can only compensate you partially.
The shipping company is actually responsible for this loss which is sadly beyond our control.
However as you are a valuable customer for us, we are willing to help you the best way we possibly can.
Here are the best solutions we can offer you in this situation:
1)Reship the parcel
We can resend the same parcel to you. For this, please kindly send us USD47.22 so that we can arrange the shipment. We can offer you a tracking number for this shipment and it will take 10 to 25 business days to reach you.We will send you an invoice by email if you choose this option.
Please reconfirm your delivery address one last time:
customers:************************************************
2)Partial refund on your Wallet(Store credit)
We can refund USD46 as a proof of good will on your wallet and exceptionally reward you with extra points (e.g. If your refund is 1USD = 5 points ,3USD =3*5 points => get 15 points etc).
You can use both your wallet and points to purchase your future products.
Learn more about wallet benefits: http://www.gearbest.com/m-article.htm?id=111
Check out to use point: http://www.gearbest.com/about/about-points.html?157wrew
Can you please let us know your decision?
Once again we apologize for any inconvenience caused.
Thank you for your understanding.
Best Regards
Katrina
Gearbest Customer Service
http://www.gearbest.com”
What a garbage fucking company – only designed to lure and scam consumers – the first order was ok, this second order is a complete fuckup and failure.
i see that comments are very wrong for some guys, but for me it’s a good review because i order a phone in eu warehouse and it makes 1 weeks to arrived at my house. So can i say that Gearbest is a bad site, no i cant. Can i say Gearbest is a good site yeah i can, cause i have troubles on my phone and they responds not so quicly but they respond to my questions.
Anyway their is some things that they could make it better but for now it’s ok.
very good store. fast delivery. high-quality goods. I recommend everyone to buy here.
I will recommend to all friends.
Order No.:W1509261048459776