When it comes to China-based online shopping sites, those selling gadgets should be the biggest in terms of store quantity. Especially in Shenzhen, where the majority of electronic gadget factories are located, you can find online gadget shops doing international business everywhere and Gearbest.com is one of them.
Store background
Although Gearbest leaves an England-based office address on its official website for contact needs, its major operation centre as well as warehouse facilities should be positioned in Shenzhen. It is, in nature, a Chinese online international store serving global buyers. From the Norton Secured (powered by Verisign) identity verification page, I noticed that Gearbest.com belongs to SHENZHEN GLOBALEGROW E-COMMERCE CO LIMITED, a tested legitimate Chinese company owning a number of shopping sites.
Store credibility
I personally believe that Gearbest.com is a legit site after a thorough investigation into it. Here are my reasons:
1. It is backed by the powerful e-commerce company based in Shenzhen.
2. The shopping site is protected by Norton and users don’t have to worry about information leaking while using it.
3. It accepts safe payment methods such as Paypal or credit cards.
4. I have received a quality-made product from the online store. Click here to read my review of the novelty glasses offered by Gearbest.com.
Highlights of Gearbest
What Gearbest.com impresses me most is the refreshing style of its homepage. Being simple and neat, it looks so comfortable and every product showcased there looks amazingly cool. Just as how it advertizes itself, it is a store where we can buy all kinds of cool gear, including cell phones and accessories, tablet PCs and accessories, car electronics, audio and video, LED lights, lifestyle supplies, men’s clothing and more. A total of over 100 categories are carried by the store and it is a good place to find inspiration on how to lead a cool and fashionable life with lovely gadgets.
Like other popular gadget shops such as Banggood.com or Focalprice.com, Gearbest.com offers a competitive wholesale price for each product plus worldwide free shipping. Some gadgets there are available at as low as under $1.
One great attraction of Gearbest is its customer-friendly warranties and return and exchange policies. If you are not satisfied with the product purchased from the site, you can return it for a refund within 45 days of receiving the package. Also, you can send it back to the store for an exchange within 3 months of receipt. In addition, the store provides free repair and lifetime technical support.
The customer service provided by Gearbest.com is quite impressive, too. Besides 24/7 live chat service, you can reach its service staff through its USA helpline +1(899)-138-0318 for any pre-sales or after-sales issues. I always believe that a Chinese site needs courage and enough human resources to provide phone call service. As for the quality standards of its customer support, why not give it a try yourself?
Money-saving tip: do remember to search for valid Gearbest coupon codes before making payment for an order with the store.
Ordered loads of stuff from GB. Items are sent via consolidation to European mailing compaines for final onward delivery. ( these can be in the Netherlands, Sweden, Spain etc etc ). Never had a bad experience, stuff always arrives. Free shipping from China on a £1.00 item, which normally take 15-25 days to arrive.
This company does not have quality products, refuses to stand behind their product, expects teh customer to fix their defective product, and does not honor their 45 Day Money Back Guarantee clearly stated on their website for defective products.
Had a good expierence with Gearbest, goods came in time with fine quality, processing time is fine in compare with other chinese stores(Tinydeal and many sellers on Aliexpress often shipped parcels for week and more, here 1-3 days)/
Buyed from GB many times, pleased with processing time, delivery as in other chinese stores more vary by used post and time of year(on holidays may take a month, normaly lesser)
Buyed from Gearbest few times, as for chinese store all was fine and came quickly – where I often had really bad expierence, that was on Aliexpress and Tinydeal, this store is really good in compare with them
I have done lot of orders on Gearbest.com and all my orders has perfectly arrived in France so everything is good with them !
Recently got flashlight which i ordered month ago at Gearbest. Everything is fine, i am ok with it, also month shipping is ok for non-trackable orders.Also i already ordered a lot of small orders, shipping was the same.The best thing about Gearbest is prices.Its harder to find lower prices on other e-shops, so i stick with Gearbest and would reccomend you too.
I bought an item from GB Europe warehouse (in the UK) on Dec., 30th. I paid the expensive expedited DHL shipping in order to receive the item in Italy in 3-5 business days as stated on the website.
On Jan., 2nd, I received an email with a strange tracking number that corresponds to an anonymous courier named “Italy Express” that doesn’t even have a website.
On Jan. 8th, I contacted GB’s customer service that replied that DHL and Italy Express were both expedited shippings as I could check on their website page www . gearbest . com /about /shipping-methods. As for this, they would not refund the difference between expedited and standard shipping (a little over $3).
I checked the link they had sent and found out that Italy Express is simply an Air Mail service and may take up to 25 business days to deliver!!!!!!
I immediately opened a PayPal dispute and we’ll see.
Obviously, it’s Jan 10th (5 business days from shipping date have expired) and I still have not received my parcel that seems to have left London on Jan 4th and still have not reached Italy. I believe it’s being transported by foot.
If I don’t get my parcel in the next 4 days I will open another dispute with PayPal for a complete refund. The item was supposed to be a birthday gift and it we be useless after Jan 14th.
Never again!
I bought a Q212g drone from GearBest but received a V666 drone with a Q212g cover on it. The v666 model drone does not hover capabilities and that was the main reason I orded Q212g model. I also asked them for type of motor and propellers for spare parts . Gear best said they would get back to me after they check with the manufacturer. They never got back to me. I was not aware I had v666 drone till I looked up the camera that was different then the one I orded and found out I had a v666 model. In the mean time I broke a prop gear trying trying to hover this drone. One month sense I order from gearbest and still have not been able to fly this drone. Costumer service is terrible all I get is emails saying they want to resolve this issue and never do. Do not deal with this company unless you a looking for a nightmare.
this is the worst company i had to deal with.. they sent me a faulty watch and then asked me to pay for a replacement watch. AVOID.
I purchased two watches from them. One of them arrived faulty. they wanted me to send it back and they will send a replacement. The replacement costs $40 while the item costs $57. Response to my tickets is painfully slow and it is not possible to call them or chat online. The issue has still not been resolved. AVOID!
I ordered a E – Cigarette Dripping Atomizer (Wotofo The Troll) from gearbest.com July 14, 2015. Very fast delivery time – 16 days. Good prices and top quality.
I think that gearbest.com is one of the best online shops.
My Order No. W1507140417497604.
I ordered a smartphone and its cover case on the GearBest website the November 5, 2015. We are the January 7, 2016 and I ‘m still waiting since 2 months. In addition to the purchase order, I paid a delivery cost to receive my order within 10 days.
Finally, I received a TV box (decoder) instead my smarpthone. GearBest recognized a mistake but explains to me I must to pay the return, it that takes the biscuit.
I already paid customs duty at receipt of this item. They propose I send this item (goods) and refund my GearBest Wallet to an exchange. However I don’t want to take a risk the item doesn’t arrive at destination, without taking into account addition delivery time. Furthermore the dispatch will cost me more than the price of the item. Moreover, if GearBest send me again my correct order after thez received the item, I should pay again customs duty at receipt. To conclude I paid their mistake. I am upset today.
I strongly advise against this website, without take into account the fact there is customs duty at receipt.
It would have cost cheaper, less time and less hassle to buy my smartphone in my country.
I have made a few buys in this online shop and definitely im so happy with it.
I bought a phone over 300$ and to avoid problems with the customs house i talked to the support center and they fixed the problem putting a lower price, after that i bought another things like cases from my phone and stuff like that, all those things came to my house in 2 weeks more and less, i mean its pretty fast if we notice that they came from china and the shipping cost was 0$.
The only time i had a problem with this webpage was when i bought a headphone but it was out of stock i spoke to te support center and they quickly gave my money back in my paypal account.
Definitely im so happy with this page and today im still buying on it.
HIGHLY RECOMMENDED it has very good prices and offers.
I ordered in the shop GearBest protective film on the screen of the iPhone 6. That was my first purchase in this store. I liked that the order was processed very quickly. And very soon the order has been delivered to me. The protective film was very well packaged for delivery time she hesitated. The film perfectly came up to my phone. Thank Gearbest! I will definitely shop this store again.
Gearbest is a Top Shop i like shopping there. Top Prices and good Service.
My Order with Order No.:W1511200823160989 was perfect in Price and Quality.
I take a lot of Orders and all is perfect. Very good Deals!!!!
i have purchased alot of items transactions were smooth. recieved most items quickly they do ship from china so slow shipping happens once in awhile over good to deal with.
Ho acquistato da GearBest il cellulare “Mlais M52 Red Nota 4G phablet” il mio numero ordine è W1510271331407224 posso confermare che la merce è ottima il servizio professionale e massima disponibilità per risolvere ogni problema.
Sicuramente un sito da consigliare per fare acquisti in totale sicurezza dalla Cina e dall’Europa
Ho acquistato da GearBest il cellulare “Mlais M52 Red Nota 4G phablet” posso confermare che la merce è ottima il servizio professionale e massima disponibilità per risolvere ogni problema.
Sicuramente un sito da consigliare per fare acquisti in totale sicurezza dalla Cina e dall’Europa
I will be contacting my credit card company right after posting this.
My advice? DO NOT BUY FROM gearbest.com
The deal breaker for me was they provided no legitimate receipt. A print invoice link lead to a sketchy form with “Headphones” as the entire description, the wrong price, the wrong order number, no indication that I paid. I contacted support and they replied with a link that lead to webpage with xml code on it; nothing to do with an invoice!