When it comes to China-based online shopping sites, those selling gadgets should be the biggest in terms of store quantity. Especially in Shenzhen, where the majority of electronic gadget factories are located, you can find online gadget shops doing international business everywhere and Gearbest.com is one of them.
Store background
Although Gearbest leaves an England-based office address on its official website for contact needs, its major operation centre as well as warehouse facilities should be positioned in Shenzhen. It is, in nature, a Chinese online international store serving global buyers. From the Norton Secured (powered by Verisign) identity verification page, I noticed that Gearbest.com belongs to SHENZHEN GLOBALEGROW E-COMMERCE CO LIMITED, a tested legitimate Chinese company owning a number of shopping sites.
Store credibility
I personally believe that Gearbest.com is a legit site after a thorough investigation into it. Here are my reasons:
1. It is backed by the powerful e-commerce company based in Shenzhen.
2. The shopping site is protected by Norton and users don’t have to worry about information leaking while using it.
3. It accepts safe payment methods such as Paypal or credit cards.
4. I have received a quality-made product from the online store. Click here to read my review of the novelty glasses offered by Gearbest.com.
Highlights of Gearbest
What Gearbest.com impresses me most is the refreshing style of its homepage. Being simple and neat, it looks so comfortable and every product showcased there looks amazingly cool. Just as how it advertizes itself, it is a store where we can buy all kinds of cool gear, including cell phones and accessories, tablet PCs and accessories, car electronics, audio and video, LED lights, lifestyle supplies, men’s clothing and more. A total of over 100 categories are carried by the store and it is a good place to find inspiration on how to lead a cool and fashionable life with lovely gadgets.
Like other popular gadget shops such as Banggood.com or Focalprice.com, Gearbest.com offers a competitive wholesale price for each product plus worldwide free shipping. Some gadgets there are available at as low as under $1.
One great attraction of Gearbest is its customer-friendly warranties and return and exchange policies. If you are not satisfied with the product purchased from the site, you can return it for a refund within 45 days of receiving the package. Also, you can send it back to the store for an exchange within 3 months of receipt. In addition, the store provides free repair and lifetime technical support.
The customer service provided by Gearbest.com is quite impressive, too. Besides 24/7 live chat service, you can reach its service staff through its USA helpline +1(899)-138-0318 for any pre-sales or after-sales issues. I always believe that a Chinese site needs courage and enough human resources to provide phone call service. As for the quality standards of its customer support, why not give it a try yourself?
Money-saving tip: do remember to search for valid Gearbest coupon codes before making payment for an order with the store.
I love gearbest. They have great prices and product. Of all of the products i have ordered only one did not function and customer support had me refunded in less than 48 hours from the time I contacted them. My quadcopter is still functioning after a year and it has been crashed really hard a lot. I have two smaller children. I would recommend gearbest to anyone.
Good prices. Original and high-quality. Fast sending of .Support answers very quickly. payment Paypal,the goods have arrived in a week. No problems at all.I recommend to everyone Gearbest. W1607141453075106
Após várias compras na Gearbest apenas posso recomendar esta loja. Produtos de qualidade e otima relação qualidade/preço.
Otimo serviço pós venda que me resolveu o unico problema que lhes coloquei de forma celere e eficiente.
Entra bastante rápida.
Order nº WB1611011654078225
Date: 11/02/2016
Hello, the service in gearbest is really good and there are a huge promotional stuff to pick up, i’ve tried the website services by purchasing a wallet by order number W1608211624581122 on august 22 nd, i’ve send it with regular mail , they send after 1 days they send me a mail that the product was shipped out and i can also track my item in my profil , and then about 25 days, i’ve received the item like the pictures, the product was very good not like i imagine and i’m satisfy with the website and the service even my freinds they appreciate it and they purchase a lot of items from there and they arrived in time, i invit you to try it.
Hello,the service in gearbest is really good and there are a huge promotional stuff to pick up , i’ve tried the website services by purchasing a wallet by order number W1608211624581122 on august 22 and i’ve send it with regular mail, they send mail that the product was shipped out and then about 25 days i’ve received my item like the pictures the product was very good not like i imagine and i’m satisfy with the website and the service even my freinds they appreciate it and they purchase a lot of items from there and they arrived in time.
I invite you to try it.
I recently received my order W1610081421531427 from gearbest.com, consisting of two IP cameras. Ordering process, packaging and delivery time to Greece was perfect. Moreover the price i paid for those cameras was 30% down from other sellers as this site has many great deals.
I ordered a mechanical keyboard Aula F2012 a few weeks ago. At first I was hesitant because it was almost a third the price of a mechanical keyboard in my country and I was skeptical. I read the reviews and some youtube reviews and I decided to buy it. IT’S AWESOME. Indeed a noname brand but the build quality is premium quality and the price is unbeatable. Now I consider ordering again but this time a mouse. The package arrived in about 3 weeks in Romania so it was between the interval they gave me.
Order no.: WW1610100235102725
I ordered a mechanical keyboard Aula F2012 a few weeks ago. At first I was hesitant because it was almost a third the price of a mechanical keyboard in my country and I was skeptical. I read the reviews and some youtube reviews and I decided to buy it. IT’S AWESOME. Indeed a noname brand but the build quality is premium quality and the price is unbeatable. Now I consider ordering again but this time a mouse. The package arrived in about 3 weeks in Romania so it was between the interval they gave me.
Excelente loja online. Variados produtos e aos melhores preços.
Encomendei um telemovel UMI Super, o qual me foi enviado super bem protegido e muito rápido a chegar.
O telemóvel funciona na perfeição e tem muita qualidade.
Recomendo vivamente esta loja e futuramente irei fazer lá mais compras.
Order number: W1610241929075843
Order date: Oct 25, 2016
Gearbest provides excellent packaging and affordable prices. You will get prompt replies from the customer service. I am a frequent Gearbest user and can suggest it for your requirements. A quality provider. Soon, it will be the pioneer provider for gadget and gear industry. Well done!
I had a great experience buying from GearBest. The site can be a little tough to find what you’re looking for. The filters and categories aren’t up to date on the electronics. Some of the newer specs (like CPU or OS) aren’t listed, even though they’ve got the products with them. I had to browse for everything, which gets pretty time consuming.
That said, the shipping was within their estimated time, and they even had a way to expedite it, so I saved a bit on the processing time. There’s a full write-up of the experience here:
http://androidpcreview.com/where-to-shop-a-gearbest-review/6098/
So far, I have ordered a number of products from gearbest, and not only that they have the lowest prices when compared to other shopping sites, but their customer service is amazing, and their shipping time is unbelievably fast!
My first order was the waterproof case for my Xiaomi Yi cam, and I have to say that I was kind of skeptical before ordering. But, the gearbest surprised me pleasantly with their fast shipment, excellent customer service and the quality of the product!
I am really grateful and will order more products definitely!
Ive had zero issues with gearbest, always recieve packages in great condition and relatively fast to the uk. The only issue was with some batteries, which needed a different shipping method. I was contacted by gearbest customer service and the matter was swiftly resolved that same day. Will def use gearbest again.
Gearbest has one serious problem – shipping and delivery of items. This conclusion is based on my own experience and on numerous complaints in the internet. Kindly bear this in mind. You may be lucky with Gerabest, but most of the time you won’t receive your purchased item.
Recommend Gearbest is a credible shop online, my experience in the first online order was satisfactory, my order numer is W1610111513009785, ordered a Xiaomi phone was simple ordering process, and after 12 days the phone came to my house. I recommend Gearbest.com
A very very confident shop online.
No shipping cost at all. Very fast sending time: 1 week.
My order number: WP1610040129598130
http://www.gearbest.com/iphone-cables-adapters/pp_336104.html
Product works perfectly on a zuk z1 and is too short for a Chuwi tablet (the conector of this table is very deep) and is very fast in transmission of data.
Gearbest allways works
Excellent shop. I buy items here for two years. Always easy payment, fast delivery and responsive customer support. Often there are some very interesting price. A good bonus system.
Shop is excellent! Always happy with their discounts and merchandise! support works fine, always no questions! Products come and in time! Many interesting items! Constantly I buy! I did a lot of orders! I trust this site! I advise everyone!
some of my orders W1607210108195998, WB1606290005023342, W1609121244537530!
U80 Smart Bluetooth Watch Call Message Reminder Sleep Monitor
– BLACK
W1609212044543347
I recently purchased a watch from GearBest. The one that was sent was defective. Customer support is non-existent. I have submitted 3 tickets with all three being ignored. They keep asking me to send pictures. Send pictures of what? The watch does not work. Mind you this is a $10 watch and they won’t take it back. I am glad I didn’t buy a more expensive product to learn a lesson on where not to buy online. Stay away from these con artists. They will take your money and send you cheap, useless crap.
I found this on the Better Business Bureau New York website.
BBB® F Rating On a scale of A+ to F
Reason for Rating:
BBB Ratings System Overview
BBB files indicate a pattern of complaints concerning customer service, shipping and billing practices of Gearbest.com. Consumers are telling BBB that the business is not delivering items within the promised delivery date. Many consumers that purchased merchandise from Gearbest.com say that they still have not received the ordered merchandise after several weeks have passed. Some consumers that do receive their orders tell BBB that items received are defective. Many consumers claim that they offered store credit instead of the refund they are seeking after their items are not received. Numerous consumers report a lot of difficulty in getting a response the companys customer service department, despite multiple attempts to each them by telephone or email. Several consumers that do interact with the companys customer service team are allegedly told that their products have been shipped and they are provided with a tracking number. Those consumers claim that the tracking numbers received from Gearbest.com are not valid and cannot be traced by the shipping carrier (FedEx, USPS).
227 complaint(s) filed against business
Failure to respond to 1 complaint(s) filed against business 1 complaint(s) filed against business that were not resolved
Length of time business has taken to respond to complaint(s)
Business has failed to resolve underlying cause(s) of a pattern of complaints
Advertising issues found by BBB
Gearbest.com
Phone: (347) 767-3793
84 Granite Avenue, 2FL, Staten Island, NY 10303
support@gearbest.com
http://www.gearbest.com
GearBest is great shopping site!
Great products,very kind persons in customer support,best quality products,great price.
I am order sports camera W9C and I’m very satisfied ,great cam,amazing video and photo.
With GearBest life is better!
ALL PRAISE FOR GEARBEST!!!!!!!!!