When it comes to China-based online shopping sites, those selling gadgets should be the biggest in terms of store quantity. Especially in Shenzhen, where the majority of electronic gadget factories are located, you can find online gadget shops doing international business everywhere and Gearbest.com is one of them.
Store background
Although Gearbest leaves an England-based office address on its official website for contact needs, its major operation centre as well as warehouse facilities should be positioned in Shenzhen. It is, in nature, a Chinese online international store serving global buyers. From the Norton Secured (powered by Verisign) identity verification page, I noticed that Gearbest.com belongs to SHENZHEN GLOBALEGROW E-COMMERCE CO LIMITED, a tested legitimate Chinese company owning a number of shopping sites.
Store credibility
I personally believe that Gearbest.com is a legit site after a thorough investigation into it. Here are my reasons:
1. It is backed by the powerful e-commerce company based in Shenzhen.
2. The shopping site is protected by Norton and users don’t have to worry about information leaking while using it.
3. It accepts safe payment methods such as Paypal or credit cards.
4. I have received a quality-made product from the online store. Click here to read my review of the novelty glasses offered by Gearbest.com.
Highlights of Gearbest
What Gearbest.com impresses me most is the refreshing style of its homepage. Being simple and neat, it looks so comfortable and every product showcased there looks amazingly cool. Just as how it advertizes itself, it is a store where we can buy all kinds of cool gear, including cell phones and accessories, tablet PCs and accessories, car electronics, audio and video, LED lights, lifestyle supplies, men’s clothing and more. A total of over 100 categories are carried by the store and it is a good place to find inspiration on how to lead a cool and fashionable life with lovely gadgets.
Like other popular gadget shops such as Banggood.com or Focalprice.com, Gearbest.com offers a competitive wholesale price for each product plus worldwide free shipping. Some gadgets there are available at as low as under $1.
One great attraction of Gearbest is its customer-friendly warranties and return and exchange policies. If you are not satisfied with the product purchased from the site, you can return it for a refund within 45 days of receiving the package. Also, you can send it back to the store for an exchange within 3 months of receipt. In addition, the store provides free repair and lifetime technical support.
The customer service provided by Gearbest.com is quite impressive, too. Besides 24/7 live chat service, you can reach its service staff through its USA helpline +1(899)-138-0318 for any pre-sales or after-sales issues. I always believe that a Chinese site needs courage and enough human resources to provide phone call service. As for the quality standards of its customer support, why not give it a try yourself?
Money-saving tip: do remember to search for valid Gearbest coupon codes before making payment for an order with the store.
i hate them. i purchased something last November 2017 and still haven’t received it. their customer service is a joke. i asked for a refund and they requested i wait a bit more and then said i should go to the post office because maybe my package is there just waiting for me. i asked for a refund and they said that they will reship and asked for my address. then they told me that i changed countries and that my first order was to Russia (i live in Israel). i showed them proof by their emails and order info that i didn’t change address and i indeed still live in Israel. now they don’t even answer my emails anymore. AliExpress is way better…they refund monies without any questions. with Gearbest i’ve been pingponging back and forth for over a month now with no results. i will shame them on every platform possible until they refund me my money! and if they don’t refund me my money i will sue them. i’ve never been so dissatified with a company in my life.
First time I buy small item from Gearbest. The item came rather fast. Product was usable. Then I bought a GPS drone from them, again not too bad with fast delivery and the drone function 90% (the headless mode was not working). Then I order a spare battery, it came but the dimensions is bigger from the original that came with the drone and cannot insert into the drone. I asked for exchange and/or refund, but up to now they have not given me a satisfactory reply. Suppose to get back to me the next day from my 4th correspondence, but now no news. Its been 2 weeks already. I don’t think I will hear from them again. It seemed that it’s okay to buy 1-2 times from them, after that, quality of service drops and wrong products will be sent. Not advisable to buy from them after the 4th time.
I have made the order of Xiaomi Redmi Note 4 (№ W1711110942222917 Nov 11, 2017 ) and have been surprised fast delivery. The packet had good packaging. Delivery date of 23 days. Have brought me it home. I was very happy with phone. It is fast. Everything is remarkable.
I still will do several control purchases in this shop. I read a many of complaint to shop here. I made several orders and they were quickly delivered and I am happy with these items.
The first was the order of W1612071052060958 for Convoy S2+ LED Flashlight.
The best online store of electronics – Gearbest!
I have nothing negative to say about Gearbest.
I think it’s a great platform to find good products at a good price.
I’ve bought a lot of stuff from Gearbest over the past year.
I had from them more than 30 orders. I was very happy with this shop.
The most recent item, and the one I’m super happy about,
was a Xiaomi Redmi Note 4 Smartphone(order number: W1711071200095976) and Xiaomi WiFi Router 3G (order number: W1712231125120231). It arrived really fast.
Note that I live in Russia, and usually it takes 4-5 weeks to get here,
but sometimes it’s faster. The Xiaomi phone arrived a two week which was great.
Packaging was good. Delivery was great. The product was great.
I like to shop in this shop because they give points and coupons . It gives decent discount at the choice when I do purchase.
Gearbest, overall, is a great seller.”
Excellent site and lots of unbeatable prices!
Excellent site, there is almost everything at unbeatable prices.
Responsive customer service, helping out with any issue,
The shipment is not hyper fast but acceptable. The products I ordered are good and reliable.
The prices are really very reasonable. The products that can be obtained by using code and points are very cheap. They sell quality products and the delivery time of the cargo is very short. I recommend to do shopping on this site. I would definitely recommend you to try them. The cheapest prices in the market are here. If you experience any trouble, they will not harm anyone.
Fiyatlar gerçekten çok uygun.Özellikle kod ve puan kullanılarak alınabilecek ürünler çok çok ucuza geliyor.Kaliteli ürün satıyorlar ve kargo gönderim süresi çok kısa.Herkese bu siteden alışveriş yapmayı tavsiye ediyorum.Kesinlikle denemelisiniz.Piyasa da ki en ucuz fiyatlar burada.Müşteri hizmetleri oldukça ilgili.Herhangi bir sıkıntı yaşarsanız kimseyi mağdur etmezler.
I bought a Xiaomi Mi Max 2 4G Phablet on December 20th, by the 31 January it had not arrived. I contacted GearBest support and they provided me with a tracking number that was not recognised by the Post Office. My package had simply disappeared. GearBest did not offer a full refund – only a refund of half the value of the item, stating that I should have purchased insurance to enable a full refund. This is not the case as non-arrival of an item is grounds for a full refund. I asked that they provide a full refund and they said the issue was referred to their manager but after 2 weeks they still have not replied. I am on the point of opening a credit dispute through paypal unless I hear anything back from them soon. I am very disappointed and other customers should beware.
Gearbest is one of the best chinese online stores if not the best,great prices,discounts and good products,and fast support,i recomend this store 😉
This site has the best prices and products from China, is very reliable and has an extremely fast delivery, in addition, the customer service area is exceptional.
Whenever I needed some change or even action, I got a response within 24 hours.
I bought electronics, clothes and health and beauty, so everything was as described, and still, the whole process of order release, packing process, shipping to my country (Brazil) was very fast.
Another factor that is worth commenting on is the payment process, it is very easy and fast.
Last December, I made a mistake in one of my orders, I contacted the customer service area, the response was immediate, and the attendant adjusted my order as I wanted.
I love shopping at Gearbest store. Great prices, superb customer care and everything at a high level. Bought lot of electronics and some toys for my kid. I am satisfied and I will buy more stuff in future.
Gearbest the BEST
I am really happy with GearBEST. Prices cheaper than other sites and even more important, customer satisfaction is very important. Thank you GearBEST 🙂
For Turkish Customers;
Arkadaşlar alternatif siteler için en iyisi GearBEST. Şiddetle tavsiye ediyorum. Ürünler orjinal, paketleme güzel ve hızlı. Bir problem olursa bile 24 saat için de çözülüyor. Gümrük konusunda da yardımcı oluyorlar hatta verginin hepsini veya yarısını kendileri karşılıyorlar ürünün ücretine göre.Müşteri memnuniyetine çok önem veriyorlar.
I wanna share my experience buying in gearbest.com. I’m very satisfied with the product and his support. I dont have any issues with my parcel that arrive in incredible 24 days in last august 2017.
I’m from Poland and let me write a few words about Gearbest. Personally, I think the store is very friendly to the buyer. The portal is transparent and easy to use. Promotions and discount codes often appear. The quality of the products is good. Support is written off quickly and matter-of-factly. I recommend shopping on this website.
I have been using the GearBest for a year and I love it. I have bought several products (for exaple: Xiaomi Mi Band 2 Smart Watch, Xiaomi Yeelight Smart LED Bulb, Digital IR Infrared Thermometer, Mouse Pad, Wired Optical Gaming Mouse, Bluetooth Gamepad, HDMI Male to Female Adapter, etc.) without any problems.
In my opinion the quality and prices of products are good (better than other sites), the shipping time is fine and the packing of items is appropriate too. The coupon and email only deals are very good.
My experience is positive, I am very pleased and I will continue the shopping from Gearbest!
Gearbest muhteşem alış veriş yeri. Ürünler çok iyi fiyata ve orjinal. Herkesin gearbestte alış veriş yapmasını öneririm.
GearBest harika bir site. Aradığım her şeyi bulabiliyorum ve hep uygun fiyat!
I want to write a little here.
Frankly, before, a long time ago, I bought in other stores, in which I often came across not honest sellers and not very high-quality goods. Not always, of course, but this has happened. Some time ago, I tried to order a smartphone for my mom on this site. I was very pleased with the service. Everything is perfectly packed, comes on time. The mass of postal services that you can choose at your discretion. There is insurance of the goods. Courtesy and loyalty to me as a buyer, I was very pleased. I want to say separately about the support service, which ALWAYS, at any time of the day will answer your questions and satisfy all requests as a buyer. To all this, add more bonuses for your purchases. You just make a video review or a phono, and get bonuses for it, for which you can buy some things in the store. Who can boast of such a service? I will tell you. Nobody except Gearbest!
My order:
W1711111133409948 https://www.gearbest.com/video-game/pp_257788.html?wid=21
Gearbest is the best website for buying! Very fast shipping, low cost and very good quality, and their customer service it’s excellent. I really love this website and definitely will buy again.
Gearbest the best for me. Tüm dünya buradan alısveriş yapmalı bence. Tüm sorularınıza en kısa sürede cevap veren bir çalışan topluluğu var, özen gösteriyorlar size. Basından savmaya ugraşmıyorlar hiç bir zaman. Sorun çözülene kadar bizimle birlikteler. Çok ucuz ayrıca.