When it comes to China-based online shopping sites, those selling gadgets should be the biggest in terms of store quantity. Especially in Shenzhen, where the majority of electronic gadget factories are located, you can find online gadget shops doing international business everywhere and Gearbest.com is one of them.
Store background
Although Gearbest leaves an England-based office address on its official website for contact needs, its major operation centre as well as warehouse facilities should be positioned in Shenzhen. It is, in nature, a Chinese online international store serving global buyers. From the Norton Secured (powered by Verisign) identity verification page, I noticed that Gearbest.com belongs to SHENZHEN GLOBALEGROW E-COMMERCE CO LIMITED, a tested legitimate Chinese company owning a number of shopping sites.
Store credibility
I personally believe that Gearbest.com is a legit site after a thorough investigation into it. Here are my reasons:
1. It is backed by the powerful e-commerce company based in Shenzhen.
2. The shopping site is protected by Norton and users don’t have to worry about information leaking while using it.
3. It accepts safe payment methods such as Paypal or credit cards.
4. I have received a quality-made product from the online store. Click here to read my review of the novelty glasses offered by Gearbest.com.
Highlights of Gearbest
What Gearbest.com impresses me most is the refreshing style of its homepage. Being simple and neat, it looks so comfortable and every product showcased there looks amazingly cool. Just as how it advertizes itself, it is a store where we can buy all kinds of cool gear, including cell phones and accessories, tablet PCs and accessories, car electronics, audio and video, LED lights, lifestyle supplies, men’s clothing and more. A total of over 100 categories are carried by the store and it is a good place to find inspiration on how to lead a cool and fashionable life with lovely gadgets.
Like other popular gadget shops such as Banggood.com or Focalprice.com, Gearbest.com offers a competitive wholesale price for each product plus worldwide free shipping. Some gadgets there are available at as low as under $1.
One great attraction of Gearbest is its customer-friendly warranties and return and exchange policies. If you are not satisfied with the product purchased from the site, you can return it for a refund within 45 days of receiving the package. Also, you can send it back to the store for an exchange within 3 months of receipt. In addition, the store provides free repair and lifetime technical support.
The customer service provided by Gearbest.com is quite impressive, too. Besides 24/7 live chat service, you can reach its service staff through its USA helpline +1(899)-138-0318 for any pre-sales or after-sales issues. I always believe that a Chinese site needs courage and enough human resources to provide phone call service. As for the quality standards of its customer support, why not give it a try yourself?
Money-saving tip: do remember to search for valid Gearbest coupon codes before making payment for an order with the store.
This is one of the best шопс
Excellent store. Great prices. Excellent service. Fast shipping. Quality goods. Lucrative promotions and sales.
Thank the Gearbest!
Ordered adapter by action for just $ 0.1 – this is the most favorable price. Order № W1509290435315679
I recommend – a great store!
At first i didn’t trust gearbest, because the store has lowest prices. Then i ordered cheap thing. When I became convinced, that all is fair, I started ordering more expensive things (iPega PG – 9023 Practical Stretch Bluetooth Game Control yler Gamepad . OrderNo.#: WW1508021201539178 Order date : 02/08/2015 12:01:53 PM). And it was delivering so fast, as before. I recommended this site to shopping.
I totally trust gearbest. actually its better than other famous sites that sell the same things. I bought a Xiaomi yi Action camera ( order no. W1507271122193857) at july 28 and it arrived at my country very short after. The only delay was becouse the burocracy we have here at Brazil. Im looking forward to buy more from them. highest rate possible. 10/10
quite surprised that i received my order W1507102112590537 within 12 days, from the day i placed my order.
competitively priced products, very fast delivery compared to other china based websites.
definately going back for more shopping.
To those of you who received your items and were happy you’re lucky but heaven help you if you need a refund. They are total robbers. It has taken me three months and threat of legal action to agree to the refund but still haven’t received it 3 weeks after the agreement. The money is mine and they have absolutely no right to it. I paid for rapid postage and they omitted to say the item would not be in stock for at least 6 weeks. They said that as soon as it was in stock they would send it immediately and that is what charge the extra for!
I have never had a nightmare like this with any company before and can’t start to explain the whole thing except to say there has been over 40 emails between me and them but still no refund.
At first i didn’t trust gearbest, because the store has lowest prices. Then i ordered cheap thing. When I became convinced, that all is fair, I started ordering more expensive things (Meizu m2 note. OrderNo.#: WW1508020008330630). And it was delivering so fast, as before. I recommended this site to shopping.
9/10.
Gearbest is trustworthy, reliable, no problem at all. Made an order W1509261148365071 on W1509261148365071. Very good shipping time and customer care. Very affordable prices for genuine goods.
I’ve purchased Xiaomi products (and other stuff) from Gearbest numerous times, last my order was W1508101244442674 08/10/2015. All goods were original and well packaged. Main reasons to buy in Gearbest:
– Supports PayPal in payment
– very low prices
– Points for the next orders
– product description and buyers reviews
My advise: carefully read the description of the goods, in case of any questions – contact support before you buy!
trustworthy, reliable, no problem at all
Order no. W1509160227468292
Order date Sep 16, 2015 17:27:46 PM
Delivered Wednesday, September 23, 2015 via DHL
Ordered from EU warehouse
Order Nr. W1509170933523738 Nick: Silkroad1983 Date: 18.09.2015
I ordered from Gearbest a Smok X Cube 2. Shipping to Germany very fast and good Product Quality.
That was not my last order from Gearbest 🙂
I had ordered a cheap yet awesome smart fitness bracelet from Gearbest. I live in India and so we have very few options when it comes to ordering things from China. Initially I was skeptical about ordering, but looking at the features of the band and the cost at which it was provided I decided to buy it. I opted for free delivery. They offer free delivery on all products and no minimum purchase price is required. (I have one order of 0.49 USD which is being shipped right now :D)
Coming back to my purchase experience, my order was delivered to me within 20 days of shipping. Yes 20 days is a long time, but I guess I can’t expect more from free shipping. Item came exactly as described. I am writing this review after using my band for around 1.5 months and I haven’t encountered any issues so far. Best part about Gearbest is that they claim to quality check each item before shipping. Quality checks are important specially when you are ordering from an another country, I used my credit card to make the payment and I did not encounter any issues while making my payment. I had contacted customer service a few times, they responded well. Customer service takes some time to respond, depending upon the query, but they do reply. Some chinese sites customer service people don’t understand English well, but Gearbest has a full functional english speaking customer support.
I had read some online reviews of my band where people had bought the same band from other chinese online sites, a lot of them had received non-working or defective units. I have not come across any such review of my band purchased from Gearbest.
Few tips for people buying from Gearbest:
1. Most of the items have coupons for discounted prices, search online for the same before finalizing your order, it will help you save a few bucks.
2. You can buy tracking number for 1.99 USD, this will help you track your order. (not tried by me)
3. If you can afford then choose expedite delivery and make the payment accordingly, this will help you receiving your order at the earliest.
4. Check reviews on site other than Gearbest.com to get some assurance regarding quality and features of the item.
5. Check with customs of your country and make sure the item which you are ordering isn’t banned or illegal to import in our country.
Happy Shopping
PS: My Gearbest order number is WP1508160155178234 and I had ordered i5 plus smart bluetooth bracelet.
Gearbest pays for reviews.
Yes Gearbest pays for reviews the details are on their web site.
I quote a section :-
‘Get Gift Cards worth $5 to $100 simply by making a product review. Tell the online world about your cool GearBest gadgets to receive your gift card. The more you submit, the more you receive!’
They make great claims for customer service but it is all a sham.
I bought a mouse from GearBest which was delivered faulty, when I contacted them they requested some information which I provided.
They offered a replacement which I accepted, but then things started to go wrong.
I waited a while and then asked if they had shipped it yet.
They did not nor had any intention of giving me a replacement it was just a ploy to keep me quiet for a bit longer in the hope I would loose interest and give up.
They then asked me for a video of a mouse not working!
Well they got there video but it did not help.
I made a claim through PayPal and GearBest offered me an insulting $6 in part compensation (about a third of its cost).
They also state on their web site, if you look hard enough, that if you wish to send a fault product back you have to pay for it to be returned to China!
This is against the law in the UK where I live but as they well know this does not apply to me because they are a US firm shipping from China.
If you buy a product from them you will probable receive and it may be slightly cheaper but don’t expect any help if it is faulty. Buying from GearBest is a gamble.
I did some orders. One of them powerbank Xiaomi 10000mAh (Order No.: W1507010611586942). Sending took place quickly, mail of Sweden worked simply remarkably. The parcel is packed qualitatively even the box didn’t suffer. The goods original that are confirmed on the site Xiaomi. Why bought in Gearbest? The price was the cheapest, than at competitors with application of coupons. Thanks for such actions.
Me again!
Made many more orders with them, but so far only one has arrived, their lost-order deadline is coming up so I will be contacting them for either full refund or open up case with Paypal.
The communication is extremly slow. Warranty seems to be fake. I’d rather keep using Amazon.
I ordered from this shop many thing until today and my last order was a quadcopter Flying 3d X8 from their EU Store. Here my order number to check: W1509170041020032. This Shop send it very quick from London to Germany and i had it in 5 days in my hands. I’m very happy with this shop!
Das ist mein zweiter Kopter und diesmal wollte ich etwas grösseres und mit GPS haben, was aber auch nicht so viel kostet. Als es den Kopter im EU Shop wieder gab, habe ich sofort zugeschlagen. Am 18.09 bestellt hatte ich ihn bereits am 23.09 in den Händen. Das Paket wurde aus London mit ‘germany express’ (also mit dpd) verschickt also innerhalb Europa ohne Zoll direkt zu mir.
Den Kopter habe ich nur kurz angetestet, weil ich keine Zeit hatte, den richtig zu fliegen. Aber alles hat auf Anhieb funktioniert. Die FW war 1.48. Der Kopter ist updatefahig und es gibt bereits FW 1.49 dafür. Ansonsten habe ich noch Unterlegscheiben unter die Motorbefestigungsschrauben gesetzt, wie es in verschiedene Foren empfohlen wird und jetzt bin ich bereit bald zu fliegen!
I’ve been reading previous comments about the customer service, I have my own opinion about it so it’s fair to share:
I bought several items at Gearbest, only one time I had a problem, the device didn’t work at all so I contacted with the customer service, for me was a good experience, fast and efficient response.
All the items I bought was as described in the store, free shipping and “fast”, 20 days (more or less) from China to my home. Not bad. I recommend gearbest always.
Ordered xiaomi mibands there and xiaomi yi, everything works. Delivery is not fast? but still.
Worst customer service ever. Anyone posting here good reviews is fake. Bought a smartwatch that stopped working after 2 weeks and when I opened my ticket, they basically will not complete the process. They are trying to have me discouraged. Last order ever, I saved money but the item is defective so i ended up wasting money. DO NOT BUY THERE!
Very Good Website, Have buyed many times without problems. The service is always there when you need them. Also yo can have a picture of your item when they ship. Really Recommend this site!