When it comes to China-based online shopping sites, those selling gadgets should be the biggest in terms of store quantity. Especially in Shenzhen, where the majority of electronic gadget factories are located, you can find online gadget shops doing international business everywhere and Gearbest.com is one of them.
Store background
Although Gearbest leaves an England-based office address on its official website for contact needs, its major operation centre as well as warehouse facilities should be positioned in Shenzhen. It is, in nature, a Chinese online international store serving global buyers. From the Norton Secured (powered by Verisign) identity verification page, I noticed that Gearbest.com belongs to SHENZHEN GLOBALEGROW E-COMMERCE CO LIMITED, a tested legitimate Chinese company owning a number of shopping sites.
Store credibility
I personally believe that Gearbest.com is a legit site after a thorough investigation into it. Here are my reasons:
1. It is backed by the powerful e-commerce company based in Shenzhen.
2. The shopping site is protected by Norton and users don’t have to worry about information leaking while using it.
3. It accepts safe payment methods such as Paypal or credit cards.
4. I have received a quality-made product from the online store. Click here to read my review of the novelty glasses offered by Gearbest.com.
Highlights of Gearbest
What Gearbest.com impresses me most is the refreshing style of its homepage. Being simple and neat, it looks so comfortable and every product showcased there looks amazingly cool. Just as how it advertizes itself, it is a store where we can buy all kinds of cool gear, including cell phones and accessories, tablet PCs and accessories, car electronics, audio and video, LED lights, lifestyle supplies, men’s clothing and more. A total of over 100 categories are carried by the store and it is a good place to find inspiration on how to lead a cool and fashionable life with lovely gadgets.
Like other popular gadget shops such as Banggood.com or Focalprice.com, Gearbest.com offers a competitive wholesale price for each product plus worldwide free shipping. Some gadgets there are available at as low as under $1.
One great attraction of Gearbest is its customer-friendly warranties and return and exchange policies. If you are not satisfied with the product purchased from the site, you can return it for a refund within 45 days of receiving the package. Also, you can send it back to the store for an exchange within 3 months of receipt. In addition, the store provides free repair and lifetime technical support.
The customer service provided by Gearbest.com is quite impressive, too. Besides 24/7 live chat service, you can reach its service staff through its USA helpline +1(899)-138-0318 for any pre-sales or after-sales issues. I always believe that a Chinese site needs courage and enough human resources to provide phone call service. As for the quality standards of its customer support, why not give it a try yourself?
Money-saving tip: do remember to search for valid Gearbest coupon codes before making payment for an order with the store.
AVOID – CROOKS
AVOID – If you have a problem you will never see your money again.
I ordered a phone from them several weeks back. I did not get the phone and despite many many messages they will not give a refund. They only offer store credit at 50% value of the phone so you have to buy more stuff from them. They will replace the phone at a further cost – they must be mad if they think I am sending them more money.
This is the worst experience I have ever had from any online shopping company. They even said it was not the fault of the courier the item was lost and that I had not taken out insurance suggesting it was my fault!
The fact they state they give a full refund up to 48 days from receipt of goods is a lie. In my opinion they are crooks and thieves.
BE WARNED – If you have a problem you will not get a refund !
Do not be fooled with this:
“Exceptional customer service
We take your satisfaction seriously. We provide a professional, dedicated service for every single customer regardless of order size. Our Support Center replies to your support tickets quickly, while our class-leading Live Chat and 24 hour telephone services offer real-time support whenever you need it.”
This is virtually non-excistant, and if you do manage to get through or receive a reply, the reply has nothing to do with the question or topic.
BE WARNED !!!!!
Nice Shop! I start ordering there from spring 2015, bought two SkilHunt H02 flashlight (for me and my brother), couple of Convoys S2+ (newest red and blue versions) and C8 flashlight, Opus bt3100 charger for Li and Ni-MH, powerbanks, etc, about 10 orders total for about 200-300 usd. The latest order is only being shipped, the previous with several flashlights (W1508240024083907) was delivered in 2 weeks. I always choose delivery with Netherlands Post registered, with tracking number. Had equipped all of my relatives with really good quality modern lithium-ion flashlights for an excellent, probable the lowest price. Delivery was quick, packing was well, all stuff works as described. Very professional support i have to state – all of my questions was answered, and some very minor problems quickly resolved fully to my benefit.
Lovely shop quickly work. I bought a flashlight Convoy L4 (order 1508281010064205)
Flashlight is excellent, store sent quickly packed was wonderful. After the purchase there were only positive emotions! Shop works really great!
well guys its true that it might take a while for your item to be received…. however isn’t that quite obvious I mean its free shipping what the hell did you expect… I really found that website really good to my needs and bought over 500 dollars worth pf stuff.. yes it took a while to come but as a customer I was well satisfied as the items where as promised…. and actually better 🙂
Horrible experience with this company and getting them to refund my money? Never. I’ll have to wait on PayPal to do that for me. They’ve lied several times and thankfully left a transcript of it so that I can submit it.
I’m using Gearbest as my online shopping site for a several months an personally I’ve had very good experience, with the purchases, with the costumer service and with the items. I’m very happy with it. I’ll purchase more from Gearbest in the future because they are confidence people and the prices are very cheaper.
Ello all!,
well I have made sevral purchases from GearBest in the last few months totaling well over $1,000.00 USD. I am totally satisfied with all of them. Fast shipping, friendly customer service and a huge selection! GearBest is my 1st stop for gadget purchases!
The shop is good and fast support! Go to a meeting, decide any problem on the principle of “customer is always right.” Very positive store.”
There is an interesting policy of loyalty, which can get another good discounts.
I discovered this website when I was looking for geek gadget. The price seems to be rather low, and most of the time, with free shipping.
I tried to compare different price for different product, and most of the time (even always), they have the best price.
Then I tried this shop with a low price product (xiaomi miband) : I ordered 2 of them and leather straps. The package arrived in 2/3 weeks, very well packaged. The product were good, but 1,5 month later, one of the miband died (not responsive anymore). I’ve write to the support, and I received a response quickly (the day after), and proposed me to give me the money back, or send me another one. I choosed the later solution, and received a brand new product, for free.
After this experience, I ordered differents products (5 orders within 5 months :)), and always good experience. Communication is very good, very responsive (most of the time, reponse the day after). Shipping time is quite long with free shipping (15-25 days), but the very good prices make it easier to accept :-).
Some friends of mine also ordered following my advice, and there are also pleased of their orders.
The first acquaintance with the store Gearbest happened about a year ago. Over the past year, during the cooperation with this magazine, it was always good. Shopping, which I did in the store Gearbest, always arrive on time and well packaged. Very much like the price. Discounts on some goods please. Recently I bought at Gearbest phone THL 5000T. Very pleased with the price of the phone. Sending came 19 days after shipment, fast enough. The quality of the phone is excellent. I’m going to continue to cooperate with the store Gearbest. I would recommend.
I buy a phone. Analyzed market. In Gearbest proved the best price. He made an order quickly processed and sent to me. Unfortunately parcel was lost by the carrier. Gearbest turned me money. I made repeated orders, which come in 18 days. Very satisfied with communication managers. I am grateful for their patience and understanding. They tried to do everything to solve the problem. Did order accessories for your phone. I plan to buy trinkets for the car.
I am pleased with all my purchases made in Gearbest. The products that I bought always are of great quality, for this reason I keep buying from you more times.
Normally they have the low prices and a lot of promotions made by Gearbest,
It´s true that sometimes with some especific ítems they have some delays in base to their stock, but this delays are normally less tan 2 weeks, and when you open a ticket asking about this they always reply so fast and try to delivery and ship your order so fast and with very good tracking and explanaition.
My last order was about a pone this last week and it arrived in 3 weeks (order nº WP1509012259531232) and always with very fast answers when I need support.
First time I used that website and I ordered a camera on 18th of September with the ordering ID : W1509171616553118 . The order arrived with no problem. They also give some points for every order, then you can use these points for your next orders as a discount. I’m %100 glad about the trade. Thanks.
Gearbest offers low prices and big discounts for lot of items. For some sales items the prices are the lowest in the market. I’ve bought here a xiaomi button W1406241240061106 and I am fully satisfied with it. Shipment and delivery was in time. I can not say that there were any problems. Anyway, payments are carried out through PayPal so my purchase is protected. The buyer can also earn coins which can be used for payment. I can easily recommend this shop for everyone.
This shop is very popular! I bue xiaomi miband! This product is original! Fast shipping and good comunaication! Thank you! I like this shop!
About a year ago I was looking for a nice flashlight for my husband and on one of the forums I found an offer for Olight flashlight from the Chinese internet shop GearBest. Torch arrived in 2 weeks time as described. Since then I made several other purchases with no issues whatsoever. In my opinion GearBest is more reliable place to shop than e.g. Banggood.
Often ordered with GearBest, prices are lower than competitors , and higher service. Sometimes translated from rubles to dollars , prices are lower than indicated. Shopping at the height of quality . Delivery is always fast!
Order action camera W1507130615128535
particularly pleased, I came a few days before that date with home delivery . No extra charge .
Good day. Ordered in gearbest.com сase for Ulefone BE X, the order number W1505192219132533, store sent goods 05/20/2015. I got a parcel 06/13/2015. Delivery to Ukraine – 26 days! Quality comparable value. I would book with them again.
https://youtu.be/JT6DgZO1_Ks
Good shop
I read the reviews before I ordered an air mouse from GearBest. Unfortunately, traders from China failed me again. This is the second terrible experience I had with seller from China.I never got my order and lost my money just like that. First, they provide me the shipping confirmation. So, I realized they shipped my order from China. I waited over four weeks and contacted them again. I thought my package might be lost. They respond me that I didn’t pay for tracking and shipping option so my order will take months. Months passed by, I still don’t get anything and they could not even tell me which carrier they use in US. It ‘s not worthy to buy the cheap items from Gearbest. It costs more for the shipping anyway. Plus their products have no guarantee or customer satisfaction. Cheap as it’s is not worth a try.