Some people are complaining either on forums or blog comments that LightInTheBox.com is a scam, and as a webmaster of Danviews.com, I’ve made careful research on these complaints trying to find some useful information for our readers. So far, to my best knowledge, I find that these scam complaints can be summarized as three major types:
- Complaints about Lightinthebox customer service: slow response, unprofessional service representative, inefficient live chat system, etc;
- Complaints about Lightinthebox products: poor quality, not completely as described, weak after-sales technical support, etc;
- Complaints about Lightinthebox shipping service: not as fast as advertised, etc.
However, interesting enough, if you read carefully any of the above complaints against LightInTheBox, you will see a lot more thumb-up comments, who claimed they had bought some item from Lightinthebox.com and are very satisfactory with their purchase with LightInTheBox in terms of item quality, customer service, shipping speed, after-sales support, or any other aspect.
Besides, as I’ve learnt from McAfee, the authoritative organization providing certification service on the security of websites, LightInTheBox is undergoing their intensive, daily security scan. As we can see, many famous online stores in America have also been being certified by McAfee. Under this protection, you won’t encounter any dangerous sites, phishing, and other online dangers when shopping on LightInTheBox.
So my conclusion is, like many other online stores, LightInTheBox may still have many improvements to make, but it is definitely not a scam website. To learn more about LightInTheBox, read our review about Light In The Box online store or visit www.LightInTheBox.com.
Ordered a Mother of the Groom dress, it was too small. They first told me that I couldn’t return it but then I pointed out that it said it stated it was returnable. So they said it was ok, now after 3 months the dress has disappeared!!! They will not credit my $130.00 until the dress is located. IT’S A SCAM, RUN DON’T WALK! NEVER NEVER EVER PURCHASE FROM THEM!!! BLOCK THEM!!! SAVE YOUR MONEY AND MIND….
LITB is definitely a problematic company. if you audit carefully, you pay more that the actual price of items per order. In terms of shipping, they pass 1 and fail the other. You pay for expedited shipping, they use super saver…
for payment methods, if your country is not eligible to use any other method apart from wire transfer, they overcoat the total cost; as in the system cost shows lees that what they ask you to pay….. I will definitely not advice people to continue buying from this online store.
BAAAAAAD CUSTOMER SERVICE INDEED.
i purchased an item supposedly a gift to my boss on his birthday. they posted on the ad that the item will be received in 3-5 days. i paid an extra dollars for the postage. ive waited until the day of my boss’ birthday no item has arrived. i contacted one of their representatives. bullshit i got no proper assistance. i requested to cancel the transaction and they cancelled it. i requested for a refund. the next day i got an email that they already processed my refund. until now its been more than two weeks i havent receive my refund. they always told me to file ticket. i filed lots of tickets. they just marked it resolved… so guys lets help each other by posting on websites not to purchase any item from lightinthebox. because the truth is it is DARKINTHEBOX. who ever is the owner of the site FUCK YOU AND FUCK YOUR ASS AND FUCK OFF. anyway my video to be posted on youtube is on process. i will post it. by the way i purchase the same item from EBAY in 3 days i got it and because i have to cancel the other item i receive my refund in 5 days… what a thumbs up for EBAY
I purchased two pairs of curtains from LightintheBox about 2 month ago. Have to say I have no complaints with the quality of the curtains (which is excellent) they are well-made and fit my windows perfectly. The only issue for me was that buyers should be aware that you have to pay Customs, which isn’t detailed on the site – I knew I had to pay Customs before I ordered because I trade with a wholesaler in China – but I think customers should be told as it can make a big difference to the cost.
Based on my experience, this is not a scam! I ordered something on the same day from a UK company and my curtains from China arrived before the UK order!
I ordered a fishing line at a cost of £13 with shipping. It didn’t arrive in the time they said and then I had the money put back in my account.
When I checked my account on their website they wanted me to photo copy my credit card and passport or other id. and send to them.
I wouldn’t do this or as an ex police officer suggest anyone does this. I cant see what it proves having my photo. What they are asking for is all the details to allow someone to commit identity fraud.
Wont use this lot again.
This website is legit and absolutely not a scam. I will say that if you want to purchase from this website buy at your own risk because there is a chance you may/will get a defected item. I ordered clothes so I cannot comment on any other categories such as electronics or accessories, but I will say that I was not fully satisfied with the items sent. The reasons I was not satisfied with the items were that some clothing sizes were not true to size, the coloring was not as seen in the photograph (e.g. I ordered a “wine” colored shirt, but the shirt came as a bright red color which is nowhere close to “wine”), and the sewing was bad and crooked. This website produces clothes quickly so there are bound to be some flaws, which is why I say buy at your own risk. If you are lucky you might get good and high quality merchandises, but if you are unlucky you will get bad and low quality merchandises. As for my recent purchase, I was lucky enough to get okay quality merchandises, so I did not make such a big deal, but Lightinthebox did not leave me with such a first good impression (e.g an impression that makes me wanna order again from them, instead I am skeptical about how my next item may come looking like). This company could definitely improve more as far as sewing accuracy and sizing of the clothes. I might buy from this website again, but I will only buy if I cannot find the item anywhere else and will hope for the best.
I ordered my wedding dress, garter and tiara through them, they were recommended from my best friend who knew others that had ordered wedding items from them. Everything came in a timely manner without any problems. My dress was beautiful, had no damage and was tailored perfectly. I was, of course, a little hesitant at first but I took the plunge and had no issues.
Was a little disappointed…ordered clothes that were way too small, even though the same size I ordered ALWAYS fits when I order them from other companies.
Dear all,
I have already more than 20 orders with LITB, usually dresses. It happened only once when an order didn’t arrive and I got full reimbursement instantly. One time happened an evening dress was a way to big although the ordered size ordered. They paid for tailoring. I have great experience with them. If anyone is interested, I have pictures for almost all I bought and also left reviews with pictures on the website. My experience with them is great! and I am not a paid review writer. anyone who is interested, I can send pictures
This is my experience with this company. Purchased several items had to return some for size. Site is setup for selling not for returns. I have gone around and around with this so called customer service that they say is so great and have gotten no where. I returned the merchandise which they now say they have not received. I’m out $44 and there seems to be no resolution. I would not recommend anyone shopping there.
This is what I received from them after filing my review with Resellerratings.com
tp://www.resellerratings.com/store/view/Miniinthebox/review/4603049#comment4603049
Dear Customer,
This is Shirley from LightInTheBox.com. Thank you for sharing your shopping experience with us!
As you know, customer satisfaction is our NO.1 priority, and we give you our most sincere apologies for not meeting your expectations while shopping online. If you could kindly remove your complaint on Resellerratings regarding LightInTheBox.com, we would like to offer you a full refund for your order. To proceed with this refund, please send us your order number, the email address that was used while shopping on our website, as well as your PayPal account information. After the information is confirmed, we will then issue the refund as soon as possible!
Kind regards,
LightInTheBox.com
After sending them the information asked for this was their reply:
Thank you for contacting us.
We have checked the status of your order but unfortunately we have yet to receive your return parcel at the time.
In this case, could you please send us a clear copy of your return receipt and inform us the tracking number # (Customs form #) of your return parcel? So that we can track the status of the returned package.
As soon as we confirm that the parcel is being returned back to us, we will handle with your request as soon as possible.
We do thank you for your cooperation in advance.
We are looking forward to your reply.
Sincerely
Ross
LightInTheBox Customer Service
My last experience just stopped me from purchasing again from this scam artist. I got to try Abbydress instead.
do not by anything from this company. lots of problem getting refund
I purchased a gown to wear to wedding in May. when it arrived it was a very small size 14. I paid $179. I tried every possible way to try to reach out to someone in the Light In the Box company, but was unable to do so. I sent an email and was given a return code, but never how to do so. I eventually paid about $70 to return it to the name on the package from where it came. I sent a letter asking them to send me a size 16. their sizes seem run very small. to date no refund or response. My advise to anyone looking at their site is not to buy from this company. there’s is no customer service. its big scam
Hi,
As a review website, we have seen quite a lot of complaints similar to yours. Based on our knowledge, most legit Chinese sites would require you to provide the information in order to verify the authenticity of the card owner. They are doing so only when they believe that the payment could be related to credit card fraud.Usually, payments from ‘highly risky countries or regions’ (they all have a list of such places) are more likely to be further investigated during the payment verification process.
It is not fair to say Lightinthebox.com is a scam simply because they require you to do so. If you don’t think it acceptable, then shift to another Chinese shopping site. You may face the same situation, honestly. Lightinthebox.com is one of the best international online retailers based in China and the company was just listed in NYSE in June, 2013. How could a scam company be listed in the famous stock exchange market?
Danviews.com
Its a scam website that collects your identity and credit/debit card information for possible identity theft. I purchased some products and paid by PayPal, They received the payment, but wanted “Payment verification”. They wanted my passport, Driving license, Credit card, Debit card information before they would send me my order! None of which was used in the payment transaction of the order, so it would be impossible for them to verify anything.
Be warned, never send photos of credit/debt cards or your passport or driving license to an online shop! If the banks own verification is not good enough then it a scam to collect your identity! Perhaps they make a sideline profit and sell your identity and cards in china!
CHINABUYE is a SCAMMER SCAMMER!!! CHINABUYE SCAMMER!!! CHINABUYE
DO NOT BUY!!!!
DANGER
ALL PRODUCT DAMAGE
NOT MONEY REFUND
SCAMMER!!! CHINABUYE SCAMMER!!! CHINABUYE SCAMMER!!! CHINABUYE SCAMMER!!! CHINABUYE SCAMMER!!! CHINABUYE SCAMMER!!! CHINABUYE SCAMMER!!! CHINABUYE SCAMMER!!! CHINABUYE SCAMMER!!! CHINABUYE SCAMMER!!! CHINABUYE SCAMMER!!! CHINABUYE
So what happens to your shopping with Lightinthebox.com? Sorry we have to ask this question in case some rivals of a shopping site post fake reviews to defame a good company. Details will help other buyers learn the real facts and thus stay away from scams or rip-offs.
It is a scam for sure. I promise if you buy something you will get problem. Never buy from them
It for sure a scam! You will receive something you ordered but with the poorest quality ever, when you contact the customers service, they will find thousands of excuses to refuse returning, and you will never have you money back! It’s a fraud!
I ordered curtains costing £86.25, as did a friend. We were then told that they would not arrive for almost a month (after having paid for them) . We both cancelled, separately, and were told that only a 50% refund could be made. Beware this company – customer service is impossible to contact and they are clearly flaunting online trading regulations. We are currently advising out UK credit card companies of our experiences and they are investigating.
This company adopts sharp practices and is evasive and less than transparent in its dealings. AVOID AT ALL COSTS AND WARN ALL OF YOUR FRIENDS.