Some people are complaining either on forums or blog comments that LightInTheBox.com is a scam, and as a webmaster of Danviews.com, I’ve made careful research on these complaints trying to find some useful information for our readers. So far, to my best knowledge, I find that these scam complaints can be summarized as three major types:
- Complaints about Lightinthebox customer service: slow response, unprofessional service representative, inefficient live chat system, etc;
- Complaints about Lightinthebox products: poor quality, not completely as described, weak after-sales technical support, etc;
- Complaints about Lightinthebox shipping service: not as fast as advertised, etc.
However, interesting enough, if you read carefully any of the above complaints against LightInTheBox, you will see a lot more thumb-up comments, who claimed they had bought some item from Lightinthebox.com and are very satisfactory with their purchase with LightInTheBox in terms of item quality, customer service, shipping speed, after-sales support, or any other aspect.
Besides, as I’ve learnt from McAfee, the authoritative organization providing certification service on the security of websites, LightInTheBox is undergoing their intensive, daily security scan. As we can see, many famous online stores in America have also been being certified by McAfee. Under this protection, you won’t encounter any dangerous sites, phishing, and other online dangers when shopping on LightInTheBox.
So my conclusion is, like many other online stores, LightInTheBox may still have many improvements to make, but it is definitely not a scam website. To learn more about LightInTheBox, read our review about Light In The Box online store or visit www.LightInTheBox.com.
I just ordered about 40 $ worth of items and I hope I don’t get ripped off I planed on getting more stuff but after reading these comment am afraid I may had used a bogus sight. if everything go well this will be a sight I recommend to all my friends and family
I ordered two luxury coats. Instead I received two cheap knock offs suitable for Halloween costumes.
Misleading quality
Cheep, cheep fabric
Poor sewing
Wrong sizing
I took pictures of the coats and compare with the provided pictures from the store.
http://postimg.org/image/w77wirry7/
http://postimg.org/image/q5bswda1z/
Avoid ordering from http://www.lightinthebox.com
They relay on the fact that no one will return the products because of shipping cost.
Lightinthebox is definitely a SCAM…
I have purchased clothing and 50 plus LED light bulbs. redid the home in LED lights. over the past year.
I had a couple of bulbs of one style quit to soon. but at the super low price $ 2.50 to $ 14.99 at Home Depot, not bad.
The clothes , what do you want for $ 10.00 – Gucci ? look ok to me.
Yes shipping is slow and tracking does not work.
that why it is so cheep, plain packaging , slow delivery.
Light In The Box is NOT a SCAM site. I have been ordering from them for about 5yrs and have been very satisfied with my purchases. I can’t speak about quality of electronic items but I can speak for the quality of clothing and shoes. Wedding dresses…beautiful, well made and excellent quality. Their custom fit dresses are excellent. Dance shoes are of excellent quality. Now here are a few things you need to keep in mind when ordering for Light in the Box…
1. Order processing time vs shipping times
2. Customs..they can hold up your order regardless of the type of expedition fees you have paid.
3. Clothing sizes do not align with US sizing..like at the sizing chart and order the size that coincides with your measurements. Don’t allow the sizing to throw you off.
4. Please read and re-read the description of a product and if it doesn’t make sense then call customer service.
5. If they are telling you they can’t ship something to you because your address is unverified through PayPal, don’t get upset at them please contact Paypal and do the verification. They are doing this to protect you not to be offend you.
Shipping has gotten a lot faster over the years but these are not the type of companies you want to order from when you need/want your merchandise fast…remember most things go through customs.
Light in the box offers good products at extremely low prices…
It is definitely NOT a SCAM…
Dear China sale reviews,
we have ordered some items from Lightinthebox.com, from Denmark. They deducted the money from our credit card, but they never shipped the items…. and now there is no way to contact them… there are no telephone numbers or online chat or anything else. and They do not answer the emails….
we have ordered from the email address : avafaei@gmail.com, and the credit card holder: Alireza Vafaei Naeini
I appreciate if you could show us a way…..
best regards
Elham
I bought a very cheap mouse from lightinthebox. It is almost free, so when I found that it was broken, I don’t care. However, after three months, I encountered the credit card fraud with the same credi card I used on their website. Before that purchase, I haven’t used that credit card for more than one year. After that purchase, I did not use it anymore. That’s why I highly suspect the website might be the reason. Be careful.
I have purchased many times from LTIB and I have never faced any problem.
I paid through PayPal and these my Experiences with the site.
http://www.ibrahimcs.blogspot.com/2015/02/lightinthebox.html
I found it good site and send every period rewards from 4-12$
BEEN SCAMMED!! Order 2 items and never received anything. Impossible to get in touch with sent several emails and not one response back. I will not send all of my personal info. to these people, that is CRAZY! and they do not need all of that info. anyway. NEVER EVER AGAIN! BEWARE, STAY AWAY!!!!!!!!!!!!!!
not sure if this a scam? this is my second time trying to purchase something and I received this message from them after trying to purchase about $100 worth of stuff.
Dear Customer,
We need your help in verifying you’re the owner of the card used to place your order with LightInTheBox.com.
Please reply to this ticket, or email xingjieyi@lightinthebox.com, with the following:
-A photo* of the credit card used to place this order
-A copy of the cardholder’s ID, such as a passport or driver’s license
*The photo must clearly show the cardholder’s name and the last four digits of the card number. We recommend using your cellphone camera or another high quality camera as well as adequate lighting to ensure image clarity. To protect the security of your personal financial information, you may want to cover up all other information on the card. For reference, please see these example photos.
http://litbimg.rightinthebox.com/images/wholesale/200902/card21234351826.jpg
http://litbimg.rightinthebox.com/images/wholesale/200902/card11234351734.jpg
Please reply within 10 days. We cannot continue processing your payment without this information. After 10 days, we will regretfully cancel and refund your order in full.
This information is needed for payment verification purposes only. It will be kept strictly confidential and will not be stored after the payment is verified. We understand you may be uncomfortable sharing this information, and if so, are ready to assist you with a cancellation and full refund.
Payment verifications help protect all cardholders and merchants from the threat of increasing international fraud. LightInTheBox.com strives to guarantee the security of all our transactions, and we thank you for your support and prompt assistance in service of that goal.
After hring back from you, we look forward to immediately continuing with your order to prevent any further delay or inconvenience to you.
Thank you for shopping with LightInTheBox.com, and please feel free to contact us with any further questions.
Sincerely,
LightInTheBox.com
”
June 18, 2015 06:25 AM
LightInTheBox.com is a total scam.
They will take your money and not ship.
Then, there is no way to contact them.
Been scammed?
Send complaints to their hosting service:
abuse@web.com
Just recently ordered from LITB. The order was over $150. The item I ordered was to be shipped within 24 hours. I paid for the expedited 3-5 day shipping. In a little under 24 hours, I received e-mail saying the item had shipped and was given tracking information. 3 days later, the tracking status had not changed from “Shipment Information Received”. I contacted LITB customer service by opening a ticket through the customs channel.. seriously there is no other way to actually speak to a customer service representative than to ask about customs fees. I was sent a response that my package had been shipped, was given the same tracking information, and informed that it generally takes 7 days to deliver – even with expedited shipping. 5 days later I check tracking – same “Shipment Information Received” status. I contacted LITB through my ticket again -which has now been listed as “resolved” by them- and again was informed that my item had shipped and in 3 to 5 business days my order will arrive. I brought up that the tracking information had not changed in 5 days, they simply responded that it takes a while to update.
I call DHL and ask them to track my package for me.
They tell me that LITB has not set up a pick-up date for that package, and that DHL does not have it. My package hasn’t been shipped yet. LITB has created a label for it and that is it. I’ve sent customer service another ticket with this information, and asking to know when they are going to ship the package I paid for, and why they lied to me about it’s shipping status. No response.
I placed my order through PayPal. I will be filing a complaint and asking for a complete and full refund.
I purchsed from lightinthebox and some problems occured to me.
late in shipping date due to high demand on my order, they give me 10$ coupon code.
some orders didn’t reach to me, they refund my order which it doesn’t become availble and reship other order again with registered email.
I received one order from LightInTheBox contain 6 items one item was very bad quality but it’s low price and other 5 items were very good quality and more than I expected.
My experience with LightInTheBox was very good and I hope continue as that.
I love LightInTheBox
http://www.iocs.ml/2015/02/lightinthebox.html
I placed an order for a security camera in November 2014. It took a few days before I received a shipping notification and tracking details. Every week or two I checked that website, but saw nothing beyond the “fact” that the camera had been shipped. I allowed for delays due to the holiday period, but when I still hadn’t received it six weeks later, I raised a ticket (which wasn’t as easy as I thought it should be). I received a reply that seemed a little like a form letter:
Dear Customer,
We are sorry for the delay of your package and all the inconvenience caused. The shipping company informed us that you would receive the package within 10 days.
We wonder whether you’d like to keep the order. As a compensation for late delivery, we would like to refund you the shipping cost or provide a same value coupon for you if you’d keep this order. Please contact us after you receive the order.
If you still don’t receive the package after 10 days, please contact us again and we’d like to reship the order with Trackable Airmail Service since your original package might be held by customs or lost in transit.
Sorry again for the delay and all the inconvenience caused. We hope you can receive the order very soon.
Sincerely,
LightInTheBox Customer Service
After receiving this response, the ticket was closed. When I still didn’t receive the order I raised another ticket. And within an hour I received EXACTLY the same response. So I can only assume that it is a computer generated response and there is actually no “Customer Service” looking at the issues. I posted a response asking for proof that there was actually a human responding to my query, but so far I haven’t received anything. So at this stage, I think I have been duped.
I just recently ordered a cocktail dress for a wedding next month. I was nervous about buying anything from that far away (China) and wondered if the quality and fit would be acceptable. The sizes do run smaller than those of US so I ordered the next larger size.
To my surprise, I received it within the allotted time they had said (it was a special ‘made to order’ dress). I was able to track the DHL shipment from the time it left their factory, through all the customs checkpoints and finally to the US.
I also was SO EXCITED to find that it not only fit perfectly but I look damn hot in it too!
The quality was outstanding, the zipper is very sturdy, the boning is nicely flattering, and the material made of Chiffon is light and airy.
Thanks LightInTheBox for making me look like a queen! I will definitely be returning soon.
I ordered a smart watch on December 19th, it was shipped expedited and I was able to follow tracking the entire time. The watch arrived and was amazing, however my husband received another one an I have chosen to return this one. I was issued a return label within the promised 24hours and I am returning it through UPS today. I will keep you posted as to how that credit goes…As far as quality, ease of ordering and so far the return process I am very hopeful to receive my credit and make future purchases with this company. Fingers crossed. But in all honesty I never make an online purchase that 1) I would be devastated if it didn’t arrive or 2) I’m not fully prepared to lose $$ because I’ve even been disappointed with sellers on Amazon, ebay and Zulily as well.
Light in box ripped me off. I ordered on Nov 21 free shipping until Nov 23 and my order was suppose to be $27.00 they charged me $42.99. It clears my bank and they sent me a confirmation email telling me money cleared and my order would ship in 3-5 business days. I then get an email telling me I need to pay another $42.99 or my order wont ship
I get another one this time telling me to pay $43.79 or order won’t ship. Last night I get another one saying to pay $57.29. Each one they send me has a date of order on there. Last nights email said I ordered yesterday and one before that said I ordered on Nov 24. I ordered only one time on Nov 21. They wont send me my order until I pay again. Bullshit!! I filed complaint with Federal Trade Commission,FBI fraud unit and I got an attorney. They already took my money. This company is a scam. If anyone has an actual number to contact them and you actually talked to someone then please post it here. I want to see this company close and these scam artists behind bars. According to FTC there have been numerous scams from this company. I also notified my news station here as well. I am spreading word everywhere that this company is a fraud so no one else orders and gets ripped off. Please post number. I have about 8 tickets that I emailed them and they always come back saying same thing. Here is my order number light in the box. Prove to me your it a fraud and send me what I ordered. 1411210010187003 if you don’t call me and send me my order I will know your a scam and I will continue filing my lawsuit against your company.
Do anone has phone/fax and address for http://www.lightinthebox.com
Please feel free to publish and what should be the normal live chat wait time.
I have tried numerous times to get in touch with light in the box. Their websites says I have no orders. I paid through paypal. I would just like the status to my order, 1410191609619883.
The site might not be a scam. But they are definitely not to be trusted. In cancelled my order before it was sent and then they send it anyway and are now telling me: “it will probably best to keep it as sending it back would cost more money”. Sure it will, that’s why I cancelled it before it was shipped out. The tracking number is useless and subsystems like Paypal show it has not been sent yet.
And for what it is worth: A site without virusses does not automatically lead to a good webshop. So the conclusion in the article is rather odd. Even if they do ship out goods, it doesn’t mean anything if those goods are below (reasonable) expectations and if their service is bad, it only means: don’t buy there!